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Flávio Renato Soares de Almeida


IT Coordinator, Kroton Educacional

Location: Campinas, São Paulo/Brazil


19 years experience in IT, management and leadership of teams, projects and teach classes. 7 years based projects aimed at digital media (web and multimedia). Easy on adapting to professionalized environments or design phase. Communication skills and relationships at all hierarchical levels within a corporation and with potential customers. Technical tools for project management, development methodology, software and hardware support. Knowledge on English and basic Spanish and Italian.

Graduated from the FIAP Web Specialist, MBA in Strategic Business Management Faculty Anhanguera in Campinas and Certified Scrum Master since 2010.


Knowledge of SCRUM, Adobe Dreamweaver, Homesite, Photoshop, and Director, Toolbook II Instructor, 9x/Me/NT/2000/XP/7 Microsoft Windows (32 and 64bit), Visual Interdev, ASP, JavaScript, X-Mind, JiraAgile, SharePoint. Academic notions on Linux, Open Office, Visual Basic, Java, C #, Power Builder, C language, SQL, Corel Draw, Adobe Flash, Fireworks, Premiere, Microsoft Project, PMI. I have advanced English and basic Spanish and Italian.

Work experience

Kroton Educacional, IT Coordinator
August 2016 - Present, Valinhos, Sao Paulo, Brazil
I work as IT Coordinator in the N2 Systems Support Team. My main role is to support day by day the operation in order to provide the best solution to the Company's business. Provide fast solutions to solve difficulties, problems and mainly solve any conflicts. I lead meetings focused on monitoring the SLA index of the IT department. Participate in conversations related to the main issues of the Company in which the strategies and direction we must follow to provide the best solution to the business are defined.

Plus-IT Consulting @Kroton Educacional, Senior System Analyst
February 2014 - August 2016, Valinhos, São Paulo, Brazil
In the beginning I worked as Senior Analist allocated in the System Support Team about 8 months. After this I was nominated to the Coordination of the N2 Support Team of Kroton Educacional (Maintainer). My main role was to assist in the management of N2 Support, monitor/provide and perform maintenance and solutions (corrective and management) on a part of the company's systems. Systems such as SaS(DBM), Financial Systems, CRM (Sugar, Plusoft, Octopus), Aleph and Pergamum (Library Systems), Proof Systems etc. I participated also in strategic meetings related about the issues of the Company in which it discussed the direction in order to provide the best solution on the Company's business and mainly solve conflicts.

Zoetis, Field Service Coordinator
December 2013 - February 2014, Campinas, São Paulo, BR
My main role was to manage the team and the operation of the company BTI - Level 1, 2 and Wintel (servers). Control and distribute the daily tasks of the team, draft exchange of equipment, inventory, realize studies of new tools, and participate in guiding employees for use of their workstations and software available. In specific cases also worked as a Hands On Specialist to support the Level 2. To accomplish this control, I used tools and procedures of Hewlett-Packard Company following the Pfizer rules model.

Netwire - Brazil, DTP & Technical Support Coordinator
November 2012 - July 2013, Campinas, São Paulo, Brazil

I was the head of the DTP & Technical Support Department, and leader of the activities related to IT solutions of the company.
My main role was managing the projects and guide the team, controling and distributing the tasks, and also, realize the negotiation of DTP projects with a important international customer (USA) of the company.
Besides these activities, I acted on the word count processes to compose the internal proposals of translations, I prepared the files and glossaries for translation at the CAT tools, recreated files, performed the DTP process of the files post-translation.
Also, I was the responsible of the processes of selection and training of the new employees and freelancers to compose the Technical Team and I took care of the equipments and users’ needs (e.g.: Since learning how a new CAT tool works and disseminate the knowledge, even replace a defective mouse or keyboard).

SENAC, Education Management
May 2013 - July 2013, Americana, São Paulo, Brazil

I work as a Teacher/Instructor in Project 2010 course. The classes are held on Saturday afternoon.

APTECH Computer Education, Education Management
February 2012 - December 2012, Campinas, São Paulo, Brazil

I work as a Teacher/Instructor in Dreamweaver course. The classes are held at night.

SENAC, Education Management
August 2012 - October 2012, Americana, São Paulo, Brazil

I work as a Teacher/Instructor in Project 2010 course. The classes are held on Saturday afternoon.

Ci&T, Information Technology and Services
May 2011 - December 2011, Campinas, São Paulo, BR
Acted as ScrumMaster, leading team consisting of Developers, Tester, Web Designer and Software and Systems Architects in the design of the company. Meetings, dialogue and coaching clients. Responsible for spreading and ensure the rites of Scrum to both company and client. Worked on projects to Braskem's intranet, portal network academies Bodytech ( and portal incentives Dow AgroSciences (

Anhanguera Educacional, Education Management
May 2008 - May 2011, Valinhos, São Paulo, Brazil
Worked in management, IT Web Supervisor (Manager reporting directly to the area that responds to the Executive Director of IT), a team of analysts programmers, designers and interns (13 CLT employees and third parties) to develop web applications for internal customers in the company. This team is responsible for company’s web presence, serving the keeper and all units (58) from the institution. Coordinated all design services, maintenance and support developed. Attended meetings with clients for requirements gathering, project monitoring, approval and implementation of applications. The applications developed are from a financial, academic (relations campaigns for students and teachers), management (dashboards, reporting) and capture (registration forms). Conducted the dialogue and contact with suppliers (providers of technology services, advertising agencies, developers, etc.) when engaged to perform external work.

BM&FBOVESPA, Financial Services
April 2000 - August 2007, São Paulo, São Paulo, Brazil
Joined the team responsible for maintaining, updating and development sites and hot sites in Bovespa ( and CBLC ( as one of the diagrams / webmaster. During six months belonged to the team responsible for Microsoft technologies in the company, and a Network Analyst Trainee responsible for the area of low platform. Performed analysis and approval of low platform software and equipment to be deployed in the company, as well as standardization and facilities. Provided support levels 2 and 3 (settings specific problems and difficulties on solving software and hardware) the area of internal user support. Conducted technical reports for software and equipment acquisition. During 1 year and 6 months performed in a staff internal support - Help Desk - as Analyst Trainee Information Center, and a 4-month period answered by the head of it.

Working Systems Informática, Information Technology and Services
October 1997 - March 2000, São Paulo, São Paulo, Brazil
Coordinated the technical team of multimedia, 8 people. Managed the deployment and development of systems using the multimedia tool Toolbook II Instructor 6. Performed technical maintenance (software and hardware) multimedia terminals (totems) and workstation partners and / or customers, monitoring and telephone support for trade shows and events, nationwide. Conducted internet consulting. Edited audio and video animations using Adobe Premiere, performing physical and logical installation of local area networks using the technologies available in the market.

ATT/PS Informática, Information Technology and Services
August 1997 - October 1997, São Paulo, São Paulo, Brazil
I worked on the development of banking systems (accounting module) with PowerBuilder.


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