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Eduardo Carlos Gonzales Bermudez


Program Manager, Incontact

Location: Cochabamba,Bolivia


Certified ScrumMaster
Certified Scrum Product Owner


Groups I belong to

Scrum Bolivia


Eduardo Gonzales Bermudez is a coach, blogger, manager, team builder and collaborator. He is committed to share all the scrum and agile practices with the global community.

He has a Bachelor of Science in Systems Engineering from the San Simon University; he was early interested in agile methodologies since his first beginning job. Learning and coaching in a multidisciplinary teams in multiple software offshore companies, helping applying Scrum and continues improving the software process delivering high quality product.

He currently holds the CSM and CSPO certifications; he attended the agile conferences and wrote his personal blog for expanding his own experience with all agile community.

He is also an active PM member from Santa Cruz chapter, he has a wide experience in the PM role, leading, coaching and direct reporting to the stake holders. 

He is a great project administrator and contributes to the development, design, administration, production, support, testing and marketing of systems, new products and services. 

He is a natural leader, venturesome and entrepreneur. He has the ability to manage and build teams and interact with different sorts of people, managing an average of 30 people under his direct supervision, also efficient, reliable and self-motivated; well organized and hardworking individual. Problem solver with excellent skills to find alternative solutions whenever needed

Work experience

Incontact, Program Manager
July 2013 - Present, Cochabamba, Cercado, BO
• Deliver software features to the marketplace, fulfilling the role as Scrum Master on the agile development teams, helping drive, plan and coordinate software development activities from concept to completion. • Responsible for participating in and leading a team to implement and deliver the product vision while removing roadblocks and ensuring the team’s success. • Drive and lead the team on a daily basis ensuring that team plans, estimates, documents, and products deliver features on schedule and within budget. • Provide timely project status updates, risks and issues to all stakeholders. • Coordinate Release Management to schedule, communicate and drive releases onto each environment. • Be an expert with respect to the product line and usability. • Staff selection, coaching, goals, performance, and evaluations

InfoArch S.R.L., , SQA lead
April 2010 - June 2013, Santa Cruz de la Sierra, BO
• Responsible for quality assurance for desktop and web application projects. Applications developed using .Net and C++ with Oracle, Access and SQL databases under windows platforms. • Coordinate the work and communication with America coworker’s team. • Scrum coach, make sure to be practicing properly all ceremonies and artifacts • Review and validation of software requirements and QA documents. • Validation of user guide documentation. • Reporting and tracking of bugs • Checking and validation of log files • Database testing and integrity validation

Web Studio S.A, Project Manager
August 2009 - March 2010, Cochabamba, Cercado, BO
• Responsible for quality area for web application projects ,using SCRUM framework • Smoke test, Performance test, Regression test, Acceptant test, Security test, Functionality test, Load test • Issue tracking and management like: Thebuggenie and Test Link tools in order ensure the client agreement for all requirements for test plan

Intersoft S.A, Project Manager
May 2008 - February 2009, Cochabamba, Cercado, BO
• Development of the project prototype. • Design and creation of internal application web for administration for administration process crop Sintesis SRL Santa Cruz- Bolivia using Bea WebLogic .jsp and MySql database. • Responsible for project administration for Denmark company with performance test tools.

Jalasoft SA, SQA
April 2006 - April 2008, Cochabamba, Cercado, BO
• Quality testing for outsourcing software. Design and creation for testing techniques, worked with Windows servers (2000,2003 and 2008),Worked with Windows servers (2000,2003 and 2008), • Administrated Exchange servers (2000,2003 and 2007). • Configured monitoring policies for windows platforms • Worked with VMWare Workstation Administrated SQL servers (2000 and 2005). • Used Scrum methodology for managing different kind of projects.

Intersoft S.A, Developer
May 2005 - March 2006, Cochabamba, Cercado, BO
• Development of the project prototype. • Design and creation of the entire web Portal for FPS – BOLIVIA’S GOVE RNMENTAL NATIO NAL PRO DUCTIVITY FUND ORGANIZAT ION, LA PAZ – BOLIVIA. • Analysis, design, development and implementation of a Web Information Management System using JDeveloper (ADF, JSTL, JSP) and Oracle PL/SQL. Design and creation of the entire web portal for FNDR – BO LIVIA’S GOVERNMENTAL NATIONAL FUND ORGANIZATION, LA PAZ – BOLIVIA. • Analysis, design, development and implementation of a Web Information Management System. Using JDeveloper (ADF, JST L, JSP) and Oracle PL/SQL


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