Rackspace, Software Development Manager
October 2014 - Present, San Antonio, TX, US
- Product owner for API development team for internal tools
- Implemented Kanban for support team
- Improving DevOps model within the team
Mercury Payment Systems, Software Development Manager
December 2011 - October 2014, Durango, CO, US
Responsible for all customer facing applications managing 17 developers across five locations promoting cross functional teams. I report directly to the CTO and have reported to senior executives for the last 18 months.
Responsible for all customer facing applications processing millions of transactions per day
Experience in implementing Scrum, Kanban, and DEVOPS
Drives process efficiency using LEAN business concepts
Primary technologies: Microsoft .NET, Java, IOS, Android, C++, SQL
Supports Cloud products using AWS and Azure
Experience using TFS, Rally, and Service Now
Responsible for architecture and availability of production applications
Created roadmaps for all products and plans to accomplish them
Involved with increasing volume through production systems by 6 times in 5 years
Subject Matter Expert (SME) for payment processing and applications
Created opportunities for all team members to access professional and leadership development.
Lead Tier 2 and 3 support teams for 24 hr. response
Certified Scrum Professional (CSP), Master (CSM), and Product Owner (CSPO) Cerifications.
Expert with Rally Software and TFS for project tracking.
Responsible for Hiring/Recruiting of new team members and managers
Understanding of Cloud Based services such as AWS and Azure
Mercury Payment Systems, Technical Project Manager
February 2010 - December 2011, Durango, CO, US
Project manager using the Agile methodology (SCRUM) for software development and IT infrastructure related projects.
Certified Product Owner (CSPO), Scrum Master (CSM) and Professional (CSP)
Managed most important company projects with multi-million dollar budgets
Used Scrum of Scrums to keep 80+ person teams aligned
Used metrics to drive team accountability and communicate project status
Company trainer for accountability, SDLC, and Agile practices
Expert in meeting facilitation, communication, and team development.
Facilitate meetings with co-located teams using WebEx, Live meeting, and video services.
Communicate project status and reports to stakeholders of projects
Company Trainer for Agile 101 course and Joint Accountability
Familiar with both Agile and Waterfall methodologies
Mercury Payment Systems, IT Project Manager
November 2008 - February 2010, Durango, CO, US
Work with the Business Technology Team to deliver IT services to Mercury Payment Systems
Managed a team of six to support business video, voice, and data services
Implemented Scrum for internal projects
Drove new technology such as SAN, voice recording, and project platform enhancements
Implemented training programs and pushed team members for industry certifications
Microsoft Exchange, Server 2003, 2008, SQL 2005, and VOIP service experience
Project manager for IT related enhancements such as Exchange upgrades, security appliances, PCI Audits, and network consolidation
Worked with management team for project road maps and budgeting