Versatile leader with a successful record of “hitting the ground running”, assessing environments, motivating diverse teams to achieve success on challenging efforts in complex organizations facing times of change. Consistently rises to the challenge presented, able to build relationships, negotiate and navigate through agendas to develop solutions and implement business needs.
Strength in consulting with project teams to ensure the successful integration of people, process and technology. Able to understand, communicate and act upon technical, business and personnel issues. Effectively interacts with customers, vendors, and all levels of management. Continually leverages excellent oral and written communication skills in mentoring, teaching, training course development, and coaching activities.
Areas of Expertise and Proven Success
- Industries: Successfully engaged and deployed solutions for Insurance, Financial Services, Manufacturing, Health, Entertainment, Telecom, and Technology
- Leadership: Motivate and mentor diverse teams to achieve results in a time sensitive environments. Raise the capabilities and contributions of resources to sustain high performance levels
- Transition and Transformation / Organizational Change Enablement: Complex organizational changes (Job descriptions, resource mapping, team dynamics, behavior modifications techniques, skills development and communications strategies). Build new divisions, deliver new products, create centers of excellence, system deployments and process conversions and sunset / shut down activities.
- Program and Project / Portfolio Management: Innovative thinker, able to leverage a variety of methodologies (Six Sigma, Lean, Agile Scrum, CMMI, etc.) to launch and deploy business solutions which meet organizational, cultural and business objectives.
- Operations: Consistently develop, deploy, manage and transition operations to improve business performance
- International: Drive worldwide efforts in: Latin America, North America, Japan, China, India, Australia and Europe by engaging international teams in solution process leveraging local knowledge and talent
Education, Certifications, Memberships and Awards
· Certified Agile Scrum Master
· Certified, Six Sigma Black Belt DFSS
· Member of ASQ, PMI & Scrum Alliance
· Awarded Better Business Bureau/Fair Business Council, Customer Service Excellence award
· Awarded ITSMA (Information Technology Service Marketing Association), Service Marketing Excellence Award, for New Service Innovation -Network Imaging Services
· Held: NY Notary Public, NYS Life Insurance, series 6 and 63
· Bachelor of Arts in Psychology/Business Management- Nazareth College, Rochester, NY