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Andrew Jackson


Scrum Master, Liberty Mutual Insurance

Location: Boston, MA


Certified Scrum Professional
Certified ScrumMaster



Andrew Jackson

Program and Project Manager | Scrum Master

Coordinate and influence cross-functional teams to deliver innovation


Accomplished systems and software product development leader, influencing cross-functional teams and multi-cultural engineering groups to deliver innovative new technology to market. Repeated success in implementing best practices, identifying efficiencies and increasing team throughput. Proficient in moving teams through the transformation process in adopting new methodologies and technologies. Effectively manages multiple projects concurrently through all phases of the software development life cycle.


Portfolio Management | Agile Development Processes | Change Management

Risk Management | Conflict Resolution | Virtual Teams

Scrum Framework Methodology | Roadmap Management | Budgeting - Forecasting - Estimating


Professional Experience

Liberty Mutual Insurance,  Boston, MA,                                                                                   October 2016 - Present

Scrum Master

Call Center (customer support), and the front end, system of engagement (SOE). On a new critical illness insurance application. - See more at:

Cengage Learning Inc., Boston, MA                                                                             June 2015 - August 2016

Project Lead, Contract Position – SOA Platforms                                                                                       

Providing Scrum Master and Project Manager Leadership to three geographically disperse teams. Driving multiple Service Oriented Architecture (SOA) projects supporting the company’s transition to a SOA model.

Biogen Inc., Cambridge, MA                                                                                                   2014 – April 2015

Senior IT Project Manager, Contract Position – Safety and Regulation                                                 

As the IT champion of a safety program, facilitated and coordinated the migration of two adverse event reporting systems (AERS), integrating them onto a single COTS AERS validated platform.


PerkinElmer Inc., Waltham, MA                                                                                                    2011 - 2014

Program and Project Manager – Data Analytics and Visualization – (One Year)                      

Facilitated the planning, development execution, release, and launch of Data Analytics and Visualization commercial applications. Led multiple scrum teams working with four product owners, grooming product backlogs, managing a portfolio of projects prioritizing them and defining the product line roadmap.

  • Enabled global deployment of Spotfire applications on client enterprise servers and external facing SAAS servers in the US and Asia. Provided customers immediate access to the latest Spotfire releases.

  • Delivered one new cutting-edge Spotfire analytical product addin (High Content Profiler) and 3 different major analytical product upgrades with an on-time and on-budget delivery in an 11 month period.

    Program and Project Manager – Enterprise System Applications – (Two Years)                      

    Accountable for all Enterprise commercial software applications including Oracle enabled E-Notebook, Inventory, and Registration. Partnered with the Services Group in customer engagements. Facilitated the creation of the product line roadmaps through a portfolio management prioritization process.

  • Facilitated development of new SAAS deployed E-Notebook hosted by Amazon web services (

  • Coached 5 Agile Scrum teams in 4 time zones delivering the 2014 general release of E-Notebook providing an efficient upgrade path for all global pharmaceutical customers.


CambridgeSoft, Cambridge, MA (acquired by PerkinElmer, 2011)                                                2006 - 2011

Project Manager - Scrum Master

Built an integrated team of onshore and offshore (China, Belarus, India) resources and led them through a transformation from traditional Project Management to a development methodology utilizing the Scrum Framework.

  • Delivered faster identification of regression bugs and issues through the implementation of continuous integration using Cruisecontrol.Net and Visualbuild Pro; allowing for automated build, deployment, and testing of the latest source code.

    CALIPER LIFE SCIENCES, Hopkinton, MA (acquired by PerkinElmer, 2011)                                       2004 - 2006

    System Technical Lead

    Led development of system control software (iLinkPro) for assay automation, integrating systems consisting of liquid handling robots, robotic arms, and third party instruments.

  • Deployed and upgraded customer production systems in the field.

  • Designed and developed individual automation controls for third party instruments; involving all phases of development from requirements to creation of installation package.



Additional Relevant Experience

TERADYNE, North Reading, MA – Runtime Technical Lead

Designed and developed persistent data storage and interfaces for AOI system. Optimized runtime module memory and performance requirements to meet customer target production line beat rate of 7 seconds.

CISCO SYSTEMS, Chelmsford, MA – Senior Software Engineer

Designed web based user interface in Java Swing for a generic network component management system utilizing SNMP. Implemented user interface using command pattern that allowed easy implementation of automated regression testing.

GENRAD, Inc. North Reading, MA (acquired by Teradyne, 2001) – Technical Lead

Drove requirements and integration of HILO digital logic simulator, enabling seamless integration with 2750 combinational tester, providing automatic test generation. Designed and developed Object Oriented databases for a family of circuit board assembly inspection stations.



Education & Professional Development


Master of Science (MS), Project & Program Management, Brandeis University, Waltham, MA

Master of Science (MS), Systems Engineering, Boston University, Boston, MA

Bachelor of Science (BS), Electrical/Computer Engineering, Tufts University, Medford, MA

Project Management Professional (PMP), Project Management Institute

Certified Scrum Master (CSM), Scrum Alliance

Biological Sequence Analysis – Brandeis, Masters of Science Program in Bioinformatics

Protein Structural Analysis – Brandeis, Masters of Science Program in Bioinformatics

Android Frameworks and APIs

Presenting Data & Information, One Day Seminar presented by Edward Tufte

Redefining the PMO, Two Day Workshop with Mark Price Parry, Michael Wood, and Andy Jordan




Laboratory Robotics Interest Group

Association for Computing Machinery

Institute of Electrical and Electronics Engineers

Agile Boston


Work experience

Liberty Mutual Insurance, Scrum Master
October 2016 - Present, Boston, MA, US
Scrum Master for two teams, Call Center (customer support), and the front end, system of engagement (SOE). On a new critical illness insurance application.

Cengage Learning, Project Lead, Scrum Master
June 2015 - August 2016, Boston, MA
I am scrum master for multiple teams. I work with the product owner's proxy and the team performing backlog grooming. I facilitate the sprint planning and the sprint review ceremonies. I facilitate the daily scrum meetings and with the team manage the sprint backlog.

PerkinElmer, Scrum Master/Project Manager
March 2012 - September 2014, Waltham, MA, United States
I was scrum master for multiple teams. I worked with the product owner and team in the process of backlog grooming. I facilitated sprint planning and sprint review ceremonies. I facilitated the daily scrum meetings and with the team managed the sprint backlog.

CambridgeSoft, Developer/Development Manager/Scrum Master
May 2006 - March 2012, Cambridge, MA, United States
During this time I had multiple roles during my time at CambridgeSoft. in 2011 I worked with multiple teams (3-5) simultaneously and brought them through the transition process from traditional waterfall based development/project management to the Scrum Framework.I assumed the role of Scrum Master and coach. Most team members had Scrum training with an outside consultant but a colleague and I spent two weeks in India where we gave multiple introductory workshops in the Scrum Framework.


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