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Radical Management Book Club #2: Delighting the customer

I’ve been participating in a multi-week series of online discussions, hosted by IBM, entitled the Radical Management Book Club. These were my opening remarks for the second  week’s discussions on February 4, 2014. The subject was the new goal of the organization: profitably delighting the customer.

The Radical Management Book Club Part 1

Why Most Of What We Know About Management Is Plain, Flat, Dead Wrong

 

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