National Instruments, Senior Business Analyst
January 2010 - July 2013, Austin, TX, United States
I led the transition to Scrum for our team of business analysts and programmers. Our team is responsible for applications used by our Application Engineers supporting customers and by our customers requesting technical support. Scope of work included backend CRM systems, web services and web applications. Some systems were off-the-shelf requiring configuration, extension or customization; others were custom solutions.
I was ScrumMaster for 3 large projects in this time frame. Two of the projects were major upgrades to our CRM systems where our team used Scrum inside of a much larger waterfall project - both were very successful. The last project was rebuilding a web application used by our customers to submit new requests. This project was was also very successful.