A certified Project Management Professional with nearly 15 years experience managing Call Center, IVR, Speech-Recognition, and Web Development Projects. Areas of specialty include interactive voice response and call center system design, development, and implementation built upon an in-depth understanding of the customer’s business requirements. Proven ability to up-sell clients and identify additional product sales opportunities. Highly driven leader and creative problem-solver with a strong overall business sense and proven tactical and strategic management skills that effectively accomplish project objectives. Sets clear direction for managing resources and engaging employees as well as developing project plans that meet client and employer needs. Serves as value-added contributor and technical advisor to the sales team. Highly ambitious with strong work ethic and eager to move beyond status-quo.