Qlaire Systems Inc, SVP-Solutions and Principal Consultant
January 2008 - Present, Silver Spring, MD, United States
Project Management Consultant
DHS - USCIS Transformation Program – IBM Global Services (Program Performance, QA, and Process Consultant)
Managed, tracked, and reported on USCIS Transformation Program performance based on the government’s performance criteria and Quality Assurance Surveillance Plan (QASP)
Managed the program quality through all phases of the lifecycle (Iterative and Agile-Scrum) and in accordance with the ITIL V3, CMMI, DHS SELC framework and the government’s QASP
Conducted program planning, process compliance audits, lessons learned analysis, root cause analysis, decision analysis and resolution, scheduling, and Risk Management, and program performance evaluations
Implemented Agile-Scrum processes in a CMMI maturity level-3 program environment
Collaborated with all relevant stakeholders including the government, executives, PMO, EVMS, engineering, test, O&M, Organizational Change Management, training, CM, and contracts to manage program performance
Provided SME guidance on process implementation and program compliance including CMMI, ITIL, Iterations, RUP, Agile-Scrum methods, and SDLC activities
Established and institutionalized a program wide innovation program to foster innovations.
United States Nuclear Regulatory Commission – ITISS Program (Management Consultant)
SME (Key Personnel) and Management Consultant for IT asset management and CM activities
Task order and technical proposal development and support
CM, ITAM, and SAM of over 10000 software and hardware assets.
DISA – Electromagnetic Spectrum Engineering Services project (Process Consultant)
Implemented a CMMI based process improvement in preparation for CMMI level-3 appraisal
Defined CMMI maturity level 3 compliant processes, including process maps and process descriptions, procedures, and checklists for all CMMI Maturity Level 3 process areas
Chaired the SEPG and guided Process Action Teams on the CMMI process improvement effort
Advised the management team on program management and continuous process improvement
Developed and conducted process training.
Federal Deposit Insurance Corporation (Management Consultant)
Provided business and leadership consulting to the CIO and quality management organizations
Envisioned and implemented organizational change and improved efficiency by implementing centralized management and enterprise level change management processes based on industry standards, methodologies and frameworks including CobiT, ISO 9000, ITIL, CMMI, and RUP
Mentored senior and executive staff on program management and process improvement
Published organizational policies, guidelines, whitepapers, procedures, best practices and training materials for use by FDIC organizations and projects.
T. Rowe Price (Software Asset Management Consultant)
Established an organization wide Asset Management program by mentoring senior management (CIO and VP IT Services) and establishing organization wide processes
Established the overall ITAM framework using ITIL and IAITAM blueprint
Defined the ITAM lifecycle and interfaced with all business groups
Unified the disparate functional groups that included financial management, vendor management, CRM, service desk, and technology towers with umbrella ITAM processes
Identified ITAM vendors to implement a well rounded ITAM solution
Tracked the ITAM program progress to a success, including scheduled internal audits, true-ups, reconciliation reports, data harvests, trial disaster recovery processes, and reuse
Collaborated with IT vendors during IT audits.
Hughes Network Systems (Software Quality Assurance Expert)
Aligned engineering process with the automotive SPICE standards to meet the technical specifications and contractual requirements of Daimler A.G., on the Telematics program
Advised program management and engineering group through all stages of the SDLC
Ensured process compliance by conducting periodic reviews and internal process audits
Ensured product quality by facilitating peer reviews, walkthroughs, and quality reviews; monitoring tests; and mentoring the engineering team
Participated and provided SME advice during SPICE audits/assessments by Daimler.
USDA-Forest Service (Software Quality Assurance and Performance Manager)
Managed the program QA and performance management activities on the USDA-Forest Service “I-Web” online portal project
Established and institutionalized a measurement program supporting the USDA’s program performance objectives.