Senior Manager with extensive experience in leading teams for deploying applications and ensuring successful implementation and effective operations. Skilled in areas of information systems management, strategic planning, program management and performance measurement. Adept at ensuring customer satisfaction, coaching and training, generating cost savings, and developing innovative solutions in complex environments using Agile/Scrum and SDLC methodologies.
• Application development & implementation
• Project and Program Management
• Service Delivery and Analytics
• Vendor Management
• Training program delivery
• CSM, PMP and ITIL certifications
June 2012 - Present, Plano, TX, United States
Project planning and design, implementing strategic and tactical initiatives, and development of detailed plans and schedules with project tracking and oversight using Agile methodologies. Development of Microsoft Project plans, Excel data analysis, use of Clarity Portfolio management tool to track project deliverables and compliance with PMO guidelines. Management of large scale projects with multiple sub-projects and geographically diverse teams for datawarehouse enhancements and BI dashboards development.
Procter and Gamble, Systems Manager
June 2000 - March 2012, Cincinnati, OH, United States
Successfully managed programs and projects to deploy applications and services for traditional and online/e-commerce retail sales processes, supplier performance management, and IT outsourcing management. Experienced with application implementation on multiple platforms, including Unix, NT, VMware and Salesforce.com Cloud. Developed tools and processes to improve requirements gathering and analysis, business acceptance testing, and actively took steps to understand customer value generated and improve customer satisfaction.
Managed business services in a strategic outsourced environment and engaged in services pricing, vendor governance, security, compliance management, risk management, IT infrastructure, end user computing and network asset management and business process improvement.