Sustaining Lead at GE Energy, Cambridge.
Manage Life Cycle Support for Smallworld GIS products, Scrum facilitation for the teams.
Telecommunications and Enterprise Integration Product lines.
Certified ScrumMaster (CSM) - Scrum Alliance
Six Sigma GreenBelt Certification - GE
Leadership Development Course - GE GRC
ITIL V3 Foundation certified - Exin
JD Edwards (ERP) Technical Analyst (Web Technology specialist) at Oracle.
Keen interest in Software Life Cycle, Agile, Scrum/Kanban methodologies.
GE Energy, Sustaining Lead
April 2010 - Present, Cambridge, Cambridgeshire, United Kingdom
Sustaining Lead (Life Cycle Support) at GE SSG for Smallworld Telcommunications & Integration product suites.
Oracle, Technical Analyst
September 2006 - March 2010, Hyderabad, Andhra Pradesh, India
JD Edwards CNC Technical Support Analyst at Oracle.
Troubleshooting technical issues, providing expert assistance to customers, partners and field employees.
• Maintenance of Internal Labs for different releases.
• CTC/Queue Management (QM)
• Knowledge Management (KM) - Creating and Reviewing solutions for customers and fellow analysts.