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Sidharth Malhotra


Manager of Business Systems Analysis, American Eagle Outfitters

Location: Pittsburgh, PA


Certified Scrum Product Owner



Sidharth Malhotra

A team player and an innovative problem solver with a proven track record of delivering secure mission-critical enterprise solutions. Over 13 years of extensive experience in development and conventional project management, wire-framing, requirement gathering, offshore project implementation & team management, usability testing, consulting, quality assurance and management. I have extensive experience working in an Agile development environment. I have developed hybrid agile processes for organizations following the agile principles to deliver successful result oriented projects. My expertise in some the key functions of roles assumed in the recent years are listed below:   

- Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

- Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

- Proactively communicate and collaborate with external and internal customers to analyze information, needs and requirements

- Experienced in managing stakeholders while creating a strong foundation of trust & integrity

- Leveraging my experience while prioritizing business needs to deliver true business value

- Utilize my experience in implementing enterprise-wide requirements, definition and management systems and methodologies.

- Successfully engage in multiple initiatives simultaneously

- Work independently to define concepts and Strategies to define business vision

- Drive and challenge business units on their assumptions of how they will successfully execute their plans

- Strong analytical and product management skills, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements

- Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts

- Served as the conduit between the customer community (internal and external customers) and the software development team

Work experience

Hobsons, Sr.Business Systems Analyst/Product Manager
January 2008 - January 2013, Cincinnati, Ohio, US
For educators, Hobsons offers higher education CRM and other tools for student recruitment, enrollment management and student retention. In addition, Hobsons specializes in higher education marketing, including enrollment marketing and branding campaigns. For students and parents, Hobsons operates industry-leading websites to help with college search and college admissions. My role in the organization was that of a Product Manager/Product Owner. I was responsible for the following: • Product Ownership of designated CRM products and their roadmap. • Work closely with the Product Managers to finalize roadmaps for their products. • Collaborate with Product Managers in writing business cases to support new initiatives. • Writing Functional & Non-Functional requirements for new products/features. • Developing wireframes, workflows and prototypes using Visio and Excel. • Re-engineering and documenting acquired applications. • Create user acceptance test cases and assisted the process. • Track and assist in resolving issues using JIRA as the issue tracking system. • Track requirements using JIRA as the requirement traceability tool. • Conducting usability tests with clients using prototypes. • Participate & facilitate SCRUM sessions. • Participate in Poker Planning Sessions before each release cycle. • Collaborate with the QA team to build Test Plans and Test Cases. • Coordinating development effort with the offshore team. • Collaborate with Sales & Marketing to come up with sales strategies, and ideas for future product enhancements. • Collaborate with the CD team to gather feedback from universities. • Analyzing both external and internal product feedback. • Managing & Mentoring Business Analysts within the same vertical. • Managing the release schedule/launch of the developed features and functionality. • Presenting all release features and functionality to stakeholders and clients. • Conducting webinars and presentations to clients. • Performed vendor analysis and managed existing vendors.

Mphasis (An HP Company), Business Analyst
March 2007 - December 2007, Columbus, Ohio, US
JPMorgan Chase & Co. (NYSE: JPM) is an American multinational banking corporation of securities, investments and retail. It is a major provider of financial services, with assets of US$2 trillion and the largest bank in United States by sales, profits, assets and market value. As a consultant, I was responsible for leading a team of customer experience professionals onsite and offshore to build outstanding solutions for customers in the retail banking space. This team was part of a larger team to build enhancements to their web applications on an ongoing basis. In this role my responsibilities were: • Leading an offshore team of CXL's. • Understanding & gathering project requirements and providing recommendations. • Creating Use Cases and Functional Specification documents. • Developing Prototypes and Wire Frames for upcoming initiative. • Managing the support for existing projects and coordinating development effort with the offshore team. • Creating execution plans leveraging offshore resources. • Collaborate with the QA team to build Test Plans and Test Cases. • Create user acceptance test cases and assisted the process. • Managing the client’s expectations and deliverable's.

Mphasis (An HP Company), Business Analyst
March 2006 - March 2007, San Francisco, California, US
As a consultant for Mphasis, this project involved re-platforming all their flagship web applications in a .Net environment, re-designing the application with a fresh user interface and rebuilding their back-end systems to effectively manage these systems. This was a multi-year & multi-million dollar project. In this role I was responsible for: • Leading an offshore team of BSA's and UXD's. • Content Architectural recommendations. • Information Design Analysis. • Writing Use Cases and Functional Design Documents. • Re-engineering existing applications and creating as-is documentation. • Coordinating development effort with the onsite & offshore teams. • Developing Prototypes and Wire Frames for upcoming initiative. • Collaborate with the QA team to build Test Plans and Test Cases. • Create user acceptance test cases and assisted the process. • Managing the client’s expectations and deliverable's.


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