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Steve Haines


Third Millennium Software Ltd

Location: London


Certified Scrum Professional
Certified ScrumMaster
Certified Scrum Product Owner



Steve Haines

General background:

  • 34 years in IT starting with coding sheets and punched cards on ICL mainframes
  • Used various RAD and prototyping techniques through the eighties and nineties before settling on scrum in mid 2000s
  • Certified Prince 2 Practitioner since 2000 so can see both sides of the divide!
  • Certified Scrum Professional, Certified Scrum Master, Certified Scrum Product Owner, Registered Prince2 Practitioner
  • Trained Agile Coach – Coaching course with Rachel Davies (Skills Matters) in early 2010
  • Experienced ‘hands on’ Programme and Project Manager with excellent leadership & motivational skills
  • Delivery focused with wide experience across a variety of sectors and technologies on and off shore
  • Significant full development life cycle experience within service providers / software houses / end users
  • Experienced in multi-channel, multi million pound projects with 3rd parties and teams of over 40 people per stream
  • Significant application and web development experience within Software Houses and end users
  • Experienced at large scale Project Rescue

IT Sector Experience:

  • Education 6 years
  • Financial Services 9 years
  • Local Government 11 years
  • Travel Trade 6 years
  • Infrastructure 20 years
  • Software House management 20 years


  • Registered PRINCE2 Practitioner (2000, 2005, 2010)
  • Agile Certified Scrum Master (2009)
  • Agile Certified Scrum Product Owner (2009)
  • Agile Coach (2010)
  • Member - Chartered Management Institute (MCMI)
  • Member - British Computer Society (MBSC)
  • Chartered IT Professional (CITP)
  • Member - Association for Project Management (MAPM)
  • BSc (Hons) Computer Science 2.1


  • Family
  • Commercial Pilots License and active weekend Flying Instructor
  • Hopeless Gardener


Work experience

British Gas, Scrum Master and Agile Coach
June 2011 - Present, Staines, London, United Kingdom
Scrum Master and Agile Coach working on an exciting new project with both onshore and offshore teams implementing new systems on new technology. Few have any experience of Agile

Financial Times, Scrum Master and Agile Coach
April 2010 - May 2011, London, United Kingdom
Scrum Master (Multi £M budget) (Financial Services - publishing) Financial Times FT.COM , , Using Agile Scrum managed projects using on shore and off shore teams in Manila to: Replace ICO and FTA sites with new Methode Portal CMS and publishing system, new billing and subscriber management partners and whole new infrastructure using UK and offshore teams. Re architect the billing systems to improve DR and BC and create high availability and flexibility Radically improve self care (Manage My Account) on for registered and subscribed users B2B & B2C Introduce registration, subscription, renewal and upgrade/downgrade using PayPal Introduce daily payments system for access to content Get agreements to publish prices and indices from worldwide stock exchanges on the web and newspaper Introduce a counting system to prevent free unlimited Google routing access to content

Capita, Scrum Master, Product Owner, Portfolio Manager
May 2007 - March 2010, Reading, Berkshire, United Kingdom
My role included helping implement Agile Scrum to the IT department and coaching. Site and content conversion from Drupal 5 to Drupal 6 of Marketing Association ‘outstanding’ for ‘Best Government’ and ‘Best Education’ Website. Improvements to speed and resilience and managed 3rd party hosting Operational support management for as Scrum Master Enterprise Service Bus for Simple Sign On across NS web sites as scrum Product Owner Scrum Master and Mentor to Remit Expansion and Increasing Registrations projects o A £M Agile Production & Publication process using Documentum, BizTalk and MS CRM for processing of all Print, Video, Web and eLearning publications, copyright and other authorisations. Sourcing and enhancement of Authoring tool and deployed to 450 remote Subject Matter Expert users A SharePoint product portal and intranet for all NS staff Implementation of Documentum video library with AVTS linked to a professional Avid and Anystream editing suite for video re use and future video production and migration of exiting taped library Support of over 70 Internet sites and closure of redundant ones with 10 hosting companies various technology Implementing secure wireless access in 2 buildings for 400 users Sourcing and implementation of COTS systems: Case Tool (Mega) for Analysts, Service Management Tool (ChangeGear) for IT teams, Quality Centre for Test Management and Test Tool (QA Pro) for automated testing Improvement of Business Continuity and Disaster Recovery arrangements

BOC Edwards Ltd, Project Manager
February 2007 - May 2007, London, London, United Kingdom
Managed activities splitting IT services divesting BOC Edwards from the BOC/Linde using Indian off shore teams Ensured payroll, HR SAP, e-mail, intranet, internet and 120 other systems operated during the transition Ran tender process to move outsourced payroll (4,500 staff in UK, US & Ireland) from one to three providers. Project managed the separation of Corporate web sites worldwide

DRS plc, Programme Manager “e-Marker®”
November 2003 - August 2006, Milton Keynes, Buckinghamshire, United Kingdom
Responsible for the design, Agile development (RAD), sales support, implementation, CBT and roll out of a web based marking system for GCSE and professional examinations. Over 10,000 examiners marking images delivered via secure Web sites. Managed UK 3rd party and off shore in India and Mauritius. 27 work streams. Responsible for the safe and secure handling and processing of 200 GCSE question papers and answers prior to being sat by candidates. Examination marking of AQA (Assessment and Qualification Alliance), WJEC (Welsh Joint Education Committee), IFS (Institute of Financial Services) and piloted with CA (Cambridge Assessments) and ACER (Australian Council for Educational Research). Over 8M scripts, 1.6M images and 400M marks collected. Visual Basic Access front end, SQL, HP, C#, .NET back end. Bid Manager (2004) AQA for NCT (National Curriculum Test) services for KS2&3 (Key Stages 2&3)

Financial Services Authority, Projects Manager
October 2000 - May 2003, London, London, United Kingdom
RUP (Rational), XML, Oracle, Java, data warehousing, Lotus Notes, Ilog Rules engine. Load Runner, (Agile RAD). Project Manager (UKLA) undertook a strategic review of the systems methods and standards used by 100 users, Responsible for full life cycle creation of ‘Electronic Listings Management System’ (ELMS) to monitor companies on LSE to replace outsourced Notes system. Managed 3rd party’s & internal teams. Implemented DR solution. Project Manager (Consumer Intelligence). Designed and built an e-regulation system for complaint statistics from the Financial Ombudsman Service and 10,000 regulated firms Project Manager (Banking Supervision) identified and developed business cases for each areas of improve automated supervision of Banks and Building Societies to incorporate the FSA’s new risk based approach. Consultant (Banking Supervision) reviewed the Oracle Bank of England Banking System to examine additional functionality, query tools, numerous Access databases, and information gathering from the regulated bodies. Included analysis of all systems used by the new UK Deposit Takers Division and suggest business improvements

EULER Trade Indemnity PLC , Programme Manager
March 1999 - April 2000, London, London, United Kingdom
Developed strategy to move UK systems (ICL VME) to new (IBM AIX) corporate platform and assisted the French and Belgian operations with the same. £7Million budget Established procedures, methods, sequences, resource, and liaison with other ongoing projects for the migrations. Responsible for the feasibility study and bid process including prospective suppliers from the UK and India.

J.P.MORGAN Guarantee Trust Company, Consultant
February 1989 - March 1999, London, London, United Kingdom
Contract to review and report on a multi $ million business critical project. Reduced costs by 50%. Investigated, produced a new costed plan, identified & removed blocks & instigated contingency activities. Created Business Case, Programme Plan and Methodology & recruited and focused the team.

EULER Trade Indemnity Plc , Programme Manager
August 1997 - February 1999, London, London, United Kingdom
Responsible for all software, hardware and systems in the UK for Y2K compliance. Managed 18 internal staff plus several 3rd party software houses – teams of over 40 Responsible for Software Inventory, change control and release mechanisms. Project completed within budget. ICL VME, Unix, AS/400, Client server.

Olympic Government Systems Ltd , General Manager
December 1994 - August 1997,
Responsible for production and delivery of software, hardware, networks, training and support. Full life cycle. Implemented first phase with Polish local authority. Key tasks - consultancy, design, development, (Polish Government, IBM Poland, translators, local software houses etc.), legislative approvals and groundwork for creation of a Polish support centre. Responsible for sales activities throughout Poland. IBM AS/400, GIS, RS/6000

Space Computer Systems Ltd, Project Director
May 1993 - December 1994, London, London, United Kingdom
Responsible for product specification, development, and implementation in the division. Won a multi £M contract to computerise a Polish local authority Managed 16 staff to support 80 customers. Rescued a major development project in difficulty. Controlled project managers in 17 sites at a time. Implementation Manager for IBM Council Tax converting clients to IBS or Bull Financials, DLO, CTax, NNDR, HB, EH. Unix, AS/400

Sovereign Business Systems Ltd , Managing Director
August 1991 - June 1993, London, London, United Kingdom
I created Sovereign to support IBM, employed 12 staff, 18 local authority & commercial customers. Running the company to support CC, NN, HB after which becoming an IBM Sales Associate & Software Developer. Sold Document Image Processing, Workflow, Unix Accounts package, IBM AS/400, RS/6000

Bluebird Software Plc , Public Sector Manager
June 1988 - August 1991, l, London, United Kingdom
Brought in to build a local government division. Responsible for sales, products, support operations. Controlled 40 staff and £4M annual development budget. Always exceeded profit target (£2½ M). Packages included Community Charge, National Non Domestic Rates, Housing Benefits, Housing, HR April 1990 managed 54 major systems going live in 19 different Authorities. Accounted for 50% of IBM Mid Range sales in the public sector; 30+ Local Authorities. Managed a sale to the Fiji Housing Association., IBM AS/400

Lychgate Associates (IBS), Customer Service Manager
January 1987 - December 1988, London, London
Responsible for implementation and support of software packages and the development of bespoke systems. Staff, budget and profit responsibilities. HB, Business & Domestic Rates, Rents, IBM S/38, S/36,

McDonnell Douglas Information Systems, Applications Consultant
January 1985 - December 1987, London, London, United Kingdom
Managed the design, development, and installation of a weekend break system for Thistle Hotels. Undertook major Road Transport consultancy (BET). Consultant to Supranational Hotels. Pick. IBM Series1

Computer Communications Ltd, Senior Programmer
January 1984 - December 1985, London, London, United Kingdom
Developing reservation systems for travel agents and airlines within time scales and budgets. Majored in ticketing modules for Travicom. Developed and enhanced accounting modules. Dec Cobol

Micro Scope Ltd, Programming Team Leader
January 1981 - December 1984, London, London, United Kingdom
Designed and coded options, booking and pricing modules within reservation systems for tour operators and airlines, leading 4 teams of programmers: Holiday Villas, Club Cantatrica, Freshfields, Butlins, Bowhill, Sunsites, Cyprair, Pilgrim Air, Uranus Travel. Designed and coded accounts package. Business Basic

ICL, Trainee Programmer
January 1981 - December 1981, London, London, United Kingdom
Trainee Programmer learning structured techniques. COBOL on ICL Mainframes.


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