Confident and highly motivated with a solid, 18 year record of achievement in delivering in fiercely competitive sectors. A trusted source of invaluable support as a marketing and creative expert who provides excellent strategic counsel and product management. An enthusiastic problem solver who can identify issues and resolve them quickly to build an ambitious and productive culture that adds genuine value. An outstanding communicator who is always clear and informative and able to forge relationships with people of all ages and from all social and cultural backgrounds. A natural leader able to maintain composure and confidence in stressful situations, bringing discipline and control to uncertain environments.
bwin.com, Customer Experience Management Strategist
January 2014 - Present, , GI
Tirelessly championing an innovation culture across the business, without fear of failure, to ensure that creativity is nurtured and talent developed.
bwin.party digital entertainment plc, Head of User Experience and Usability
July 2011 - January 2014, , GI
Successfully authored, designed and implemented customer journey strategies (all devices/OS’s)
utilising best practice UX methodologies, configurable platform components and consolidated
bwin.party digital entertainment plc, Head of Product Management
September 2007 - June 2011, , GI
Led the Product Management function to improve productivity, communication and promotion of
continuous and sustainable development.