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Scott Courtney


Project Manager II, Highmark, Inc

Location: Pittsburgh


Certified ScrumMaster


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Work experience

Highmark, Inc, Project Manager II
June 2012 - Present, Pittsburgh, PA
Job just began, 06-04-2012. More information to come.

BNY Mellon, VP, Project Manager II
December 2010 - May 2012, Pittsburgh, PA
The Bank of New York Mellon Vice President, Project Manager II for Technology, Global Information and Technology Division – Pittsburgh, PA, 2010- 2012  This position was inside the framework of the Asset Servicing Client Technologies Department and sub department of the eCommerce Website, BNY WorkBench.  The daily operations involved the management of multiple projects across the platform architecture framework and reporting infrastructure.  The use of the Agile Methodologies with a focus of the Scrum philosophy was utilized daily.  Projects managed by phased Milestones such as Project Initiation, Planning, Definition, Design, Construction, Test/Review and Implementation.  The Scrum utilization methods included Planning Meetings, Task back log review meetings with developers and stake holders, ten day sprints, daily scrum meetings and retrospective/review meetings.  Project highlights: Coordinated and Led all Project Management Phases in regards to the Implementation of the BNY Mellon’s Mobile Connect Global iPad Application for Workbench. This project was coordinated on a Global level utilizing virtual team’s setup with resources in Chennai, IN; Bangalore, IN; Leeds, UK; Everett, MA; and Pittsburgh, PA. The coordinated effort was followed by a Global Press Release by Bob Kelly, CEO and Steve Boor, Executive Managing Vice President that was release to over 35,000 global users. The impact and delivery of this product was seamless. A PQA Audit of the entire process was documented and passed with near perfect results of 96% compliance by auditor’s records. Project Implementation Details List: Quarter 1 Release -2011  P 18109 –System Status Page. Project Size: Medium. Direct Reports: 8 -Completed  P 19376 -New Netherlands GSP ECN Location. Project Size: Small. Direct Reports: 3 -Completed  P 16189 –Investment Manager Survey. Size: Small. Direct Reports: 3 -Completed  P 16569-Audited Statement, Allow Content Copying, Page Extraction, Commenting. Direct Reports: 4 –Completed Quarter 2 Release - 2011  P 18761 -iPad Workbench Global Application - Phase 1, Direct Reports 25-Completed  P 18571- Add Warning Message Before Saving Edited Account Group, Direct Reports 4 -Completed  P 6178 - Scheduled Rpts Run Under Workbook Alias for Internal Users, Direct Reports 6 –Completed  P 18989 - Lot Level Dispositions table column name changes, Direct Reports 4, Completed Quarter 3 Release -2011  P 18083- Homepage Redesign Phase 1 (Include Customized Links), Direct Reports 10 -Completed  P 19975- Rebranding System Status Process Page, Direct Reports 4-Completed  P 17814- Add Link for Sharepointe, Direct Reports, 4-Completed  P 16727- Open Report to User's Saved View, 8 Direct Reports –Completed Quarter 4 Release -2011  P 18722 Star New Insurance Reports - Direct Reports 10 –Completed  P 19919 New Client Usage Report - Direct Reports 10 -Completed  Program Management: ETF (Exchange Traded Funds) –On Going  Program Management: HEAT: Managed all website incident tickets, improved process by using Lean Six Sigma Quarter 1 Release -2012  P 17595 Stanford University POC Web Services - Direct Reports 15 –Completed  P 22094 Custom Reports for External Clients - Direct Reports 4 –Completed  P 19948 Improve Sorting on Saved Reports Page - Direct Reports 4 –Completed  Program Management: ETF (Exchange Traded Funds) –On Going  Program Management: HEAT: Managed all website incident tickets, improved process by using Lean Six Sigma

EDMC, Director of Admissions
June 2009 - September 2010, Pittsburgh, PA
Education Management Corporation, Inc. Director of Admissions, Art Institute of Pittsburgh; EDMC-OHE – Pittsburgh, PA, 2009-2010  Managed a team of 16 Assistant Director of Admission’s who focused on daily activities that assisted individuals apply to college and Financial Aid.  Managed the Assistant Director’s present Online Demonstrations via phone conferencing for student candidates.  Qualify potential student requirements to meet Program Curriculum specifications.  Manages inquiries to achieve prompt contact and performance activity weekly goals; utilizes approved recruitment policies/formats; makes prompt and effective contact with inquiries  Managed the daily activities for the team. Interviewed, hired, reprimanded employee’s daily functions.  Schedules and conducts phone interviews. Pursues qualified candidates for enrollment.  Accurately forecasts projected new students on a periodic basis for the Senior Director of Admissions.  Managed all activities in accordance with the highest ethical standards. Adheres to all state, and federal accreditation and institute rules and regulations regarding student recruitment.

Cardinal Health, Project Manager
June 2005 - June 2009, Pittsburgh, PA
Cardinal Health, Inc. Project Manager, Application Specialist of Pyxis Supply Technologies – Pittsburgh, PA, 2005-2009  Coordinated various Pyxis Supply System installations with emphasis on project management, Scrum, Waterfall Methodologies, troubleshooting, technical support and extensive customer training.  Maintained weekly Project Management meetings to assist on driving the project to complete targeted goals.  Extensive customer interaction, training and development, management of a team of employees.  Managed over 20 direct reports and managed customer resources for the project.  Utilized Project Management Professional methodologies (5P Implementation Process).  Integration of Microsoft Server’s, Workstations and Interfaced computers to server platform.  Utilization of standard TCP/IP networking protocols for implementation.  Active team member in the Operational Excellence Program which focused on process improvements through the Lean Six Sigma and Black Belt Quality Improvement processes.  Performed upgrades to existing Pyxis software and hardware systems, ordered equipment and supplies.  Completed weekly logs and expense reports in which Microsoft Project templates were utilized.  Understanding of database and management software such as: CRM, SQL, Oracle, PeopleSoft, PAR.  Tracked and reported team hours, expenses and managed project budget.  Created and executed project work plans and revised to meet changing needs and requirements.  Liaison between Integration Engineers, Sales and Vendor; Clarify Cross Communication and full understanding of specifications are executed; Formulate Blueprint Specifications  Managed day-to-day operational aspects of a project and scope.  Functional and Technical writing specifications for Implementation Directions for Pre-Beta Software Release  Beta Testing of Pyxis Version 8.0 at West Penn Allegheny Health System  Beta Testing of Pyxis Version 9.0 at Veterans Administration Hospital -Oakland Project Implementation Details:  West Penn Allegheny Health System Conversion: $3.5 million budget, 10 direct reports and 10 Customer reports  Allegheny General Hospital: $1.5 million budget, 3 direct reports, 5 customer reports  Niagara Falls Memorial Medical Center: $250K budget, 2 direct Reports and 4 customer reports  Milton S. Hershey Medical Center: $2 million budget, 4 direct reports, 6 customer reports  VA Medical Systems: $500K budget, 2 direct reports, 4 customer report  Lean Six Sigma Operational Excellence Black Belt Project – Return Materials Authorization Process Improvement; Annual Budget Savings Fiscal 2008-2009; $945K

Financial Dimensions, Marketing Manager
November 2004 - May 2005, Pittsburgh, PA
Financial Dimensions, Inc. Marketing Manager, Benefit Network Specialist -Pittsburgh, PA, 2004-2005  Managed and created a Multi-faceted Business Benefit Networking Program.  Directed the Marketing Communications Program: Tradeshow coordination, Developed internal forms, magazine advertising, print media, trade journals, exhibition design and development.  Duties provided: Facilitated Training Sessions with Team of Loan Officers and Marketing Specialists. Manage and Develop relationships with local real estate agents, mortgage companies, merchant accounts and employer accounts.  Managed daily functions of the Marketing Team.

Ricoh, Territory Manager
May 2001 - November 2004, Pittsburgh, PA
Ricoh Corporation, Inc. Territory Manager, Document Solutions Consultant -Bridgeville, PA, 2001-2004  Analyzed businesses printing inefficiencies and recommended a cost saving solution.  Professional Training Included: Sales Management, Customer Relationship Development, Network Computer Connectivity training, Image Management Certification, Ricoh Products.  Specialized Application Solutions Sales Representative  Conduct site evaluations/surveys and assess customers needs based on compiled information from a combination of onsite visits, financial data, and employee interviews.  Configuration of customer specific demos and coordination of all customer demo activities (Lunch and Learn, Open House)  Assisted in sales training programs, end user training seminars, certification training programs and new hire  technical sales support training functions.  Formulate and maintain business relationships at the executive level  Assisted on Network installs of digital machines and software solutions.  Conducted hands on demonstration sessions for clients on digital machines and software solutions  Territory Management, Qualifying and Capitalizing leads, Forecasting Opportunities, Cold-Calling.


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