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Shichao Cai


Location: Shanghai/China


Certified ScrumMaster


Cai Shichao (Sally Cai) I was quite experienced in process & quality management, with high view for organization's performance. And I have been working in different organization and experienced lots of projects, which give me various challenges & opportunities from the industry. I grow with my organization, with certified CMMI internal auditor, ISO9001 internal auditor, PMP, Scrum Master, Six Sigma. And I understood and deeply know how to collaborate different skills to get customer satisfied.

Work experience

Tieto, Senior Quality Partner
September 2011 - Present, Chengdu, Sichuan, China
Tieto is one of the largest IT service providers in Europe. The company provides services to the following sectors: financial services; manufacturing, retail & logistics; public,healthcare & welfare; telecom, media and energy. I started my career as department quality manager and project quality manager in this company and became site quality manager two years later. I reported to department manager as quality manager and reported to global quality head as site quality representative. Here are my responsibilities in different roles: Project Quality Manager(KPI improved from 50% to 90%+ with quality KPI 100% fulfilled): - Define/Tailor/Optimize/Audit project processes - Define/Monitor project measurements & reports - Drive improvements for better customer satisfaction - Drive Agile/Scrum, Lean training & lead practicing - Manage QA team and improve project member's quality sense Department Quality Manager(Admired by customer auditor and external auditor): - Setup quality framework, define quality system and processes, identify quality criteria - Define/Monitor department performance measurements and define report templates - Monitor project status and drive improvements for all the projects under the department - Drive Agile/Scrum practice - Cooperate/Coordinate process audits Site Quality Manager (Five-star for ISO9001 external audit): - Drive Agile/Scrum practice - Organize/Conduct company trainings - Organize company audit/certifications (ISO9001, ISO27001) - Improve site visibility - Improve best practice/lessons'learnt sharing

SunGard, Process Consultant
February 2010 - August 2011, Shanghai, Shanghai, China
SunGard is an American multinational company based in Wayne, Pennsylvania, which provides software and services to education, financial services, and public sector organizations. As a quality representative of Shanghai site, I reported to company director in Shanghai and Quality Department manager in Indian. And I cooperate with quality professionals in other sites and have the following responsibilities: - Responsible for organization objective setting for project management, quality and process - Responsible for process improvement of the organization - Responsible for facilitate, monitor and control the process improvement progress - Responsible for report the progress of the organization - Responsible for process, quality, and tools training

Augmentum, Software Quality Assurance
July 2006 - February 2010, Shanghai, China
- Responsible for defining and improving software development process - Responsible for auditing process execution, and give advise - Responsible for conducting process training for team members - Responsible for generate project quality assurance plan and track the progress - Responsible for generate quality related data and report the result of analysis - Responsible for applying CMMI 3 and ISO 9001


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