Business Analyst & Project Leader, ICSS Group UK.
E-Mail: email@example.com Cell: +91 7738385096
Strong domain knowledge on Credit Card Services and Dialer Management for Outbound Telemarketing.
7.5 years of total experience with key focus on Business Analysis, Client Servicing, Analytics and Team Management. Presently associated with Syntel Inc. as Business Analyst.
As an E2E Business Analyst, managed SDLC projects for a leading American Credit Card company
Domain knowledge –Business System Analysis, E2E SDLC Management & Execution, Credit Cards International Payments, Governance and Compliance
Proven skills in managing teams to work in sync with the corporate set parameters & motivating them for achieving business and individual goals
Consistently exceeded organizational expectations with exceptional planning, analytical, and team leading skills and the ability to work in cross-cultural and multi-ethnic environments
Acknowledged for capacity to tackle challenging issues, analyze viable alternatives, and provide innovative solutions
Exposure in handling team & client queries, providing them feasible solutions & building healthy relationships thereby achieving high customer satisfaction
Adept in running successful process operations and experience of developing procedures & service standards for business excellence
Possesses excellent interpersonal, communication and organizational skills with proven abilities in customer relationship management & planning
Proficient in Project life-cycle management, Business process Analysis Customer Relationship management, Primary and Secondary Research
Received appreciations from Clients for initiatives and ability to cope up with the new endeavors in a short frame of time.
Received appreciation from Senior Management on suggesting a Lean Idea on reducing manual labor required to completed tasks.