Rajesh Patil (CSM, CSPO, PMI-ACP, SAFE AGILIST)
16 Years of Technology and Management Experience, 8 Years of Agile Experience, that includes implementing SCRUM, enforcing LEAN and Enterprise Agility.
Recognized leader and advocacy for building Digital strategy for Financial Institutes and Digital best practices to help organizations achieve better results and deliver innovative digital solutions for their customers.
Active participant in building Business and Organizational Development Strategies for organizational growth.
Evangelist and thought leader to promote technology solutions like CMS, CRM, Digital Marketing, Digital Sales Platform and Business Intelligence for strategic growth through Digital Channel.
Expert in identifying business opportunities and gaps for all channels including digital, call center and retail.
Strong believer in Enterprise Agility and Adaptive Leadership to build high performing and self-organized teams.
Experience in building business critical solutions to increase sales, reduce cost and enhance employee and customer satisfaction.
A self starter, great team player, and good communicator with 14 years of hands-on experience in designing, developing and deploying and managing Web and Mobile applications.
First Tech Federal Credit Union, Digital Program Product Manager
January 2011 - Present, Mountain View, CA, US
Emerging and Enterprise Digital Program Product/Project Manager
Responsible for managing a team of Product Owners and Business Analysts to drive Strategy and Roadmap for Emerging and Enterprise Digital Product Portfolio
Responsible for implementing solutions like Mobile Banking, Online Banking, CRM, CMS, Marketing Automation, User Experience, Knowledge Management, Live Chat, Sales Platform, Marketing Website
As a Multi-Channel Initiative Head my role is to lead a cross-functional Digital initiative that requires partnering with all Financial LOB's to deploy innovative solutions for Sales, Service, Service to Sales, and Marketing.
Work directly with the Executive sponsors and Financial Industry experts to build the next generation Digital Banking Strategy and manage Business case development and budget for all Digital initiatives.
Responsible to transform digital channel by introducing better member experience and ability to track and measure digital channel performance by deploying tools for Analytics, Test & Target, Tag Management, Digital Marketing.
Managing multiple vendors, solution providers, technical, infrastructure, security and quality teams to facilitate successful project execution and delivery on-time and within budget
Introduced Enterprise Agility to transform both business and technology units towards being more agile and lean thinking
Managed relationships with multiple vendors and supported internal teams on contract and pricing negotiations, security and risk reviews, implementation plans, product roadmap, business strategies and deployment activities
Worked very closely with Finance on ROI, NPV analysis to set Digital Financial Goals and developed business case models to track digital product performance on regular basis
Key contributor for selecting and deploying new Digital and Mobile Banking platforms along with new Online Application Origination Systems