Articles I've written
Total Quality and Scrum
In the software industry, professionals hold different views on processes. Some say processes are bureaucratic and rigid, making their lives difficult. "Why in the world does a simple software installation have to go through X number of approvals when I have such an urgent task at hand?" Others (mostly members of organizational process groups) relentlessly endorse standardized processes and talk about how the organization could be benefited by the data collected from following those processes. Project teams, though, are often unconvinced, since what the data says and what the customer says can differ.