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Rajesh Francis, PMP, CSM, SCPM (Stanford)      (e) / (p) 988-693-7542


Executive Summary:

  • Business technology savvy, accomplished, pro-active, motivated, and results driven senior IT management professional with strong history of leading strategic initiatives with comprehensive planning.

  • Proven experience and expertise in managing Event Driven (EDA) & Service Oriented Architecture (SOA), Infrastructure, Product, Web/Mobile Services & Applications Development, and Data/Content Migration projects within large matrix organizations from inception to closure with high quality.

  • Hands - on leader with knacks to energize teams to new levels of success balancing Command and Control of Program/Project Management with Servant Leadership of Lean/Agile Project Management practices.

  • Possesses strong understanding of both Lean/Agile and Traditional Project Management fundamentals and technology best practices.

  • Proficient at leading process improvement efforts and have an in depth understanding of PMI, Lean/Agile, Iterative Software Development Methodologies, Software Development Life Cycle (SDLC), and other tools & technologies used over the years.

  • Developed a professional level of knowledge in technologies and architecture topologies used to improve companies Business and IT/IS goals.

  • Continuing Education in various IT processes (SDLC, Lean/Agile, Iterative, ITIL and PMI), IT/IS technologies and has strong knowledge of Open Source Technologies.

  • Agile coach and evangelist of agile principles; Trained more than 200 Professionals on scrum and brought effective and positive changes at the organization level.


Selected Accomplishments:

  • Worked for fortune clients: Wal-Mart, Sumitomo Group, Apollo Education (University of Phoenix), GE Group of companies, National Australia Bank, and highly recognized, appreciated by Clients/Employer for the services and solutions.

  • Managed an IT/IS budget of over 2M and worked with Business Technology & Delivery Managers in all levels of an organization.

  • Initiated process improvements in IT projects and mentored junior resources, defined and enhanced offerings related to Lean/Agile, and Iterative development methodologies.

  • Managed effortlessly multiple onsite & offshore teams of more than 20-30 resources and projects with persuasive presentation & communication skills for global stakeholders from inception to closing and high quality.

  • Spearheaded SQA activities and directed & delivered numerous projects simultaneously within stipulated scope, cost, and schedule.

  • Created templates, SOPs, and Process documents for handled projects to erase geographical differences to bring in status synchronization among stakeholders.



  • Strong interpersonal and communication, dynamic leadership qualities/principals, program/project & client relationship management skills to obtain user acceptance, stakeholder alignment, and issue resolution.

  • Instill a consistent project management methodology within the organization and instigate Lean/Agile, Scrum, Kanban, Extreme Programming (XP), Iterative, and other SDLC models.

  • Add value by leveraging Ideas & Best practices, Creating & Providing relevant Reporting & Status Updates to Stakeholders.

  • Architecture complete solution for delivering projects successfully with required Key Performance Indicator (KPI) metrics & Service Level Agreement (SLA) s.

  • Strong Knowledge of search engine marketing (SEM), search engine optimization (SEO), Pay-Per click, working with tools like Google Ad-words, Google Analytics and Web Trends.


Core Competencies:

  • Lean/Agile Practices: Coach and mentor teams in early adoption of Lean/Agile principles and practices, encourage teams to use XP engineering practices like TDD, FDD, Unit testing, refactoring, pair programming and automated testing, continuous integration etc. Ensure development teams are practicing the core agile principles of collaboration, prioritization, team accountability, transparency and visibility. Collaboratively write user stories, build, maintain and groom backlog with Product Owners, Business Analysts, and teams. Track project dependencies and resolve impediments/issues outside of project teams control. Report progress by burn-up, burn-down charts, dashboards, velocity reporting, sprint and iterations/release progress, organize & facilitate daily Scrum (stand-up) meetings, reviews, lead showcase/demo, retrospective, sprint/iteration, backlog grooming/refinement and release planning sessions, other related meetings.

  • Project Management: Develop, Execute and Manage - scope, project plans, WBS, schedule activities to ensure completion of project and quality adhering to SOW/SLA, SOW creation, Vendor negotiation and management, Compliance, Change & Release, Quality Management, Risk Mitigation and Issue Resolution/Closure.

  • IT Service Management: ITSM/ITIL, Incident Management, Change/Release Management, and Problem Management.

  • Business Analysis: Gather Business Requirements, Conduct Feasibility Studies, Root-Cause, Use Case Analysis, Develop Business Process, Sequence, Component Based, Workflow (Activity), and Data Flow Diagrams. Organizing Joint Requirements Planning (JRP), Joint Application Development (JAD), and Rapid Application Development (RAD) Sessions.

  • Quality Assurance: Proven skills in all phases of SDLC and Proficient in Design and Implementation of new testing framework both for Manual and Automation, and Quality Assurance/Control Processes. Extensive experience in designing and developing Test Plans, Test Scenarios, Test Cases, Test Summary Results, Traceability Matrix, and executing Test Cases.


Professional Qualities:

  • < >: I am a voracious learner who works hard to keep abreast of state-of-the-art developments in program/project management practice. I continually strive to improve my personal efficiency and effectiveness by applying best practices and sharing my knowledge with others.

    Customer-Focused: I enjoy working with the customer to clarify objectives, guide customer through program/project management process, and ensure that customer concerns are identified early and addressed quickly.

  • Results-Oriented: I am very successful in delivering complex projects on time, on budget and with high quality. I strive for high levels of team motivation by defending team’s autonomy, purpose and opportunities for mastering their craft, while inspiring ownership and continual, sustained improvements.

  • Team Player: I enjoy working with diverse teams. I see different personality styles and contrasting ideas as valuable assets to help a team identify the best way forward under challenging circumstances.

  • < > I work hard to build strong rapport between Business and IT teams, as well external vendor teams. My greatest asset as a program/project manager is the relationships that I build with teams in order to build a stable foundation for superior performance.

    Advanced project management from Stanford

  • Pursuing Scaled Agile Academy Certified SAFe (Scaled Agile Framework) Program Consultant (SPC)

  • Scrum Alliance Certified Scrum Master (CSM).

  • PMI – PMP professional

  • Green belt in six sigma

  • ITIL V3 foundation

  • Post graduate diploma in ecommerce

  • Post graduate diploma in business management (NIS)

  • Bachelor’s degree in Commerce – India

  • Member PMI/Agile Community of Practice, Agile Leadership Network, Agile Alliance, Scrum Alliance and active participant in local Agile/Tech meet up groups.