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Pritam Dasgupta


Lead Business Systems Analyst, American Express

Location: Gurgaon



Core Competencies
Business Analysis (AXP – Current Role)

  • Gathering and mapping requirements to calibrate Stakeholder and End User deliverables
  • Creating project documents like test strategy, test scripts, test plan, etc., to clearly outline a change request scope and my involvement and limitation in purview of E2E usability testing
  • Aligning with the resourcing team to assign the required resources depending on impacted markets and briefing them about the overall project
  • Executing Test Conditions for critical requirements where extensive follow up may be required across time zones or a special request is raised for sharing my expertise
  • Updating project teams and stakeholders on a daily basis about the daily identified defects/issues, project progress, pending items and any project risks
  • Utilize Automation tools to facilitate faster testing and optimum quality
  • Identifying available business solutions to gain market advantage by providing best in class cloud based testing
  • Meeting face to face with project stakeholders to better understand business deliverables and to represent them during service delivery discussions with 3rd party service providers

Training (AXP – Current Role)

  • Designing training materials for the Vendor resources to impart AXP project handling standards
  • Designing training materials for proprietary new resources to facilitate on-boarding into the department
  • Planning the training schedule on a day on day and hourly basis for coordinated facilitation
  • Recording and report training progress to the leadership team for individual assessments
  • Conducting knowledge transfer sessions for vendors and clients, impacted by any new capability changes

Vendor Relationship Management (AXP – Current Role)

  • Designing and reviewing Service Level Agreements and Process Flows for establishing accurate goals and parameters
  • Visiting and working for an extended period at the vendor sites to assess compliance levels with the AXP regulatory policies and technology standards
  • Providing detailed reports to senior leadership team about vendor resources to keep everyone informed about quality of service and help take optimum utilization decisions

Work experience

American Express, Lead Business Systems Analyst
November 2005 - Present, Gurgaon, Haryana, IN
Currently working as a Lead Business Systems Analyst, Leading Digital Projects for the Systems Assurance Department (Service Center, India)


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