You can find me at SQS Software Quality Systems in London, England. SQS - helping people to make better software more quickly (www.sqs.com).
Prior to joining SQS, I led the content distribution operations activity at Ordnance Survey in UK (printed map products, digital map products, online and mobile map services). With my teams, I made good use of Lean/Agile methodologies and cloud service platforms to accelerate service delivery for customers. We transformed the digital product grade-of-service from DAYS to MINUTES, achieving double-digit increase in net promoter score. This activity was recognised as the "Best Use of Agile in the Public Sector" at the UK Agile Awards 2012.