NAVEEN KUMAR, Customer Relations & Delight
16+ years of on budget, on-time, right at first time project delivery including complex, large scale projects.
Area of Expertise:
· IT Strategy and Planning
· Budgeting and Forecasting
· IT Governance
· Project / Program Management
· Risk Management
· Quality Management
· Change Manager
· XP, SCRUM implementation
· Vendor Management
· Offshore Development
· Business Analysis
· Systems Development
· Software Development Lifecycle
Infosys Limited 2011- present
Hold 3 aspects of accountability for (a) managing complex corporate IT projects (b) leading the agile transformation across corporate client as change manager which followed by agile implementation (c)
Leading the organization’s IT process improvement practice, overseeing a team of 10 to deliver IT transformation, process management, application development and service management topics.
As Agile Coach:
- Agile implementation as change manager for corporate clients projects
- Pre sales and Proposal preparation activities for growing Agile needs across multiple business accounts like Scripps Networks, DHL and TESCO.
- Agile Scrum Practices Coach for Agile Project Teams
- Fostering Agile Practices Across Organization
- Cultivation of working environment guided by Agile, Lean, Kanban, JIT, Six Sigma, Flemings 14 quality principles and CMMI
As IT Project Manager
American Express, UK – Led planning, estimating ROI and ROMI, evaluating strategic alignment of project work and agile execution.
Shaw Communications, Canada – proposed and planned for development improvements for Build and Deployment process for IT project execution approach in the organization.
DIAGEO, London, Great Britain – Defined the solution approach for a 0.6 million $ project for improving their marketing effectiveness, and their ability to satisfying their customers by serving them on time.
Adidas AG. Germany – Provided end to end solution for the logistics and forecasting problem statement while leading a team of 15. This has saved of revenue of 2.5 m $ in 2 years for the customer.
JKT, India 2006-2011
Advocated for and implemented the CMMI level-3 based project and quality management capabilities for a 600 – person IT organization. Being part of team defined the configuration, quality and project compliance guidelines and developed processes, tools and training.
Auto Quake, UK – Led the team of 10 people to streamline the CRM process implementation and increasing its effectiveness in terms of gaining customer prospects using agile approach.
Specs avers, UK - Planned, managed and executed the software project modules by leading a team of circa 15 people in each module. Compiere ERP software implementation project was a big success.
Dixons Software Group International PLC., UK – Led the software development for the retail till software application module
NIIT Technologies 2004 – 2005
STA Global, Japan – Lead a development of CS22 i.e. a Supply Chain Management product including Supply, Demand and Master Planning module.
Path InfoTech Limited 2003 - 2004
LG Electronics India Ltd – Maintained and managed the vendor and business partner websites and ERP modules.
Professional Skills Set & Tools
Estimation Techniques: PERT, Function Point Analysis, SMC, Work Breakdown, Bottom up and top down approach and Planning Poker
MS Office Suite tools – MS OUTLOOK, WORD, POWERPOINT PROJECT, and EXCEL.
STRATEGY FRAMEWORKS – BCG Matrix, Ansoff Growth Strategy matrix, Strategy Clock, YIPs framework, SWOT Analysis, Strategy Canvas, Porter’s five forces model.
Change management, Six Sigma, Lean principles, Value Stream mapping, Operational Efficiencies, performance measurement and evaluation.
Design Principles, OOAD Principles and Design Patterns using Use cases and UML in designing applications.
J2ee, Continuous integration using Hudson, Cruise Control, and Jenkins, automated build, JIRA, Maven
Education & Professional Profile
PGDIBS - International Business Strategy - IIFT, New Delhi.
PGDASDD – Advanced software design – CDAC Noida, India.
BE in Computer Science - MMMEC Gorakhpur (GEC in U.P. India).
Project Management Professional (PMP) - 2010.
Certified Scrum Master (CSM) -2010.
Certified Export Import Professional -2013.
Affiliations: Project Management Institute, 2009 – current, Scrum Alliance, 2010- current.