Agilysys, Inc., Principal Program Manager
July 2014 - Present, BELLEVUE, WA, US
Driving development and delivery of core services and a web service platform for a cloud-based suite of solutions with a leading player in the hospitality industry. Defining and reviewing roadmap with leadership, clarity and priority in the backlog. Driving agile execution and deployment and seamless collaboration with distributed teams using cutting edge tools, in a startup-like environment.
Amazon.com, Sr Technical Program Manager
April 2013 - June 2014, Seattle, WA, US
Driving design, development, and delivery of enhancements to the Amazon Payments service to offer capabilities for solution providers, improved seller onboarding, and multi-party transactions. Developed product requirements, UX design, participated in tech design, drove grooming, ranking and sprint intake, resolved dependencies across organizations, did testing, wrote draft technical manuals, led partner onboarding and launch.
Co-led an aggressive pogram that delivered a simplified Payments solution for the CNN Heroes program, a high visibility event that gained positive exposure for the Payments business.
Led delivery of updates to the payments and services websites to support launch of the Payments service in the US, and again in support of the release in EU.
Raised consistency of Agile practice while supporting diverse tool usage.
SolutionsIQ / T-Mobile, Agile Project Manager
January 2012 - March 2013, Bothell, WA, US
• Guiding a local and a distributed project team contributing to enhancements to a large call center and retail kiosk customer support application for wireless service support and retail agents.
• Drove/supported Agile practices, including pair programming, autonomous teams, continuous backlog grooming, continuous integration, Definition of Ready, and other best practices.
Classmates Online, Director of Engineering
August 2008 - November 2010, Seattle, WA, United States
Responsible for SDLC improvement, QA development & email cache and content engineering in globally distributed teams, pushing frequent site updates & sending volume emails to draw site users. Defined and drove Agile transformation to accelerate and improve production delivery across an engineering organization of 150 people in three locations and two continents.
Symantec, Director of Engineering
July 2005 - April 2008, Redmond, Select a State, United States
Responsible for the internal tools team, software license SDK team, and the Software Asset Management (SAM) tools team, improving development and licensing models in an organization distributed across seven locations and three countries.
VERITAS Software, Senior Engineering Manager
April 2002 - July 2005, Redmond, WA, United States
Engineering Manager for the VERITAS Edition for Exchange Server and VERITAS Edition for SQL Server products. These provide availability, continuity and quick recovery solutions for Windows based email and database servers.