Marcia Hicklin, PMP, CSM
Award winning certified project management professional with demonstrated leadership of teams across product life cycle, including IT Infrastructure and Application development (Mortgage), Sales Support, Billing and Care. Extensive experience managing projects within PMI Phased and Scrum Alliance (Agile & Kanban) parameters. Substantial financial analysis skills from diversified leadership in Credit, Audit, and Financial Analysis & Reporting. A hands-on leader with proven ability to quickly assess a situation, define root cause(s) and develop decisive action plans and Risk mitigation strategies. Ten+ years bank experience, 18 years telecom experience.
GE Capital (twice), Citicorp, Sprint (twice), Bank of America, PNC/Midland Bank (twice), USDA, Capital One (twice).
PNC Bank, AVP, Project Manager III
May 2017 - Present, Overland Park, KS, US
Leading the delivery of improvements to the PNC.Com website in support of new mortgage customers. Completed delivery of the Planner product as advertised on 5/1/17, and a rate on demand tool and enhanced Lead Form for mortgage shoppers. Currently supporting delivery of the Planner Mobile application.
Genesis 10/PNC Bank, IT Project Manager, Consultant
August 2015 - May 2017, Lenexa, KS, US
Led the delivery of improvements to the PNC.Com website in support of new mortgage customers and credit and debit card applications. Completed a rate on demand tool and enhanced Lead Form for mortgage shoppers. Delivered numerous plug-ins to enhance the digital experience as well as an Adobe upgrade to AEM 6.1, on time and on budget. Assisted with the transition from waterfall project management to scrum, using JIRA.