General Dynamics Information Technology, Sr Program Manager
August 2010 - Present, Towson, MD, United States
Current position responsibilities include managing software engineering teams in support of Product/Solutions business initiatives within an Agile development organization. Serve as Scrum Master leading a cross-functional development team following Scrum development methodology practices. Lead Scrum of Scrum activities across market division. Develop, maintain and enforce software development and engineering best practices and processes throughout a solutions product development life cycle.
ManageSoft Corporation, Director, NA Services
May 2005 - August 2010, Boston, MA, United States
Responsibilities include managing professional services team, technical support organization, training services, customer care services, and account renewals for the North American customer base. In meeting service revenue goals of $2.6M, required to develop services opportunities, providing statements of work and project management services. Serve as top tier escalation point for NA support organization assisting customers through critical production issues and resolving customer satisfaction discrepancies in order to ensure renewal revenue. Act as direct PM/ScrumMaster for implementation and software development projects of $500k - $2M. Division staffed with technical managers, services consultants and system engineer professionals. Organization specializing in IT compliance.
Prometric, Technology Manager
January 2000 - April 2005, Baltimore, MD, United States
Manage an Agile development department of 25 staff consisting of software engineers, team leads, configuration managers, and business analysts. Oversee project planning, development, integration, QA, and deployment of a variety of client/server and web based applications within a global environment. Provide executive summary, technology planning, change control board review, corporate reporting, financial justifications, and resource allocation recommendations to CTO and CEO. Work directly with corporate clients to define technology solutions for in-house Agile development and deployment projects. Managed projects >$1.5 MIL on-time and on-budget. Vendor management of corporate applications and engineering tools. Coordinate department activities in conjunction with production support, data center, PMO, and logistics departments. Responsible for performance evaluations, project goals and career planning for all employees within the department. Completion of Thompson Learning Leadership program, Loyola Project Management program, PMI and recipient of Prometric Pride Award 02.
Integrated Health Services, Info Systems Manager
November 1998 - January 2000, Hunt Valley , MD, United States
Responsible for managing application development projects using a matrixed staff from IS departments, vendors, contractors, and user departments in translating operational needs of corporate departments into system solutions. Define project specifications based on collaborative research with HICFA and other government healthcare agencies. Provide Project Strategy, functional/technical specifications and test plans. Trending analysis and coordination of Level II help desk support. Develop accurate time and resource estimates for completion of system development projects. Participate on implementation and maintenance projects to ensure systems are completed in a quality manner within time and dollar budget requirements. Serve as IHS release coordinator, managing software release schedules and change control for all corporate facility IT environments.
Good Shepherd Center, Systems Team Lead
April 1997 - November 1998, Baltimore, MD, United States
Responsible to provide computer support to > 125 users by leading a team of PC technicians, data entry personnel, and consultants. Performed trouble-shooting and configuration of various computer systems throughout the organization. Experience with Novell, Windows 3.11, Win 95, Windows NT, Microsoft and Clinical Database Programs. Procure and install new hardware and software. Provide computer training to all center staff. Develop and maintain system documentation and user manuals.
US Dept of Defense, Software Developer
June 1991 - April 1997, Aberdeen Proving Ground, MD, United States
Served as FAE to assigned Directorate of greater than 1,000 users. Prepared recommendations for Government computer equipment purchases. Coordinated the installation and maintenance of all computer hardware/software. Coded custom programs for Directorate use using C programming language and Unix Shell scripting. Upgrade systems throughout organization. Installation and implementation of system networking. Authored USAOC&S Technical Manuals and developed on-line system Standard Operating Procedures. Serve as ADP Systems Security Officer . Retain all Directorate owned software for distribution and asset management. Compose annual Information Management Plan for projected IT implementation. Attend automation conferences and seminars as DoD representative.