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Luciano Raúl Agnelli Terg


Head of Regional IT Middleware at DIRECTV PanAmerica, DIRECTV



Certified ScrumMaster


Groups I belong to

Agiles Argentina



Luciano Agnelli is a certified Project Manager Professional specialized on Telecom & Media Market and System Integration with an high orientation in Team Building, Problem Solving and Agile methodologies.

I am capable of understand high complex problems and obtain the expected results through my leadership and analytic skills and a goal-oriented approach.

Main Skills
* Management of project management tools: estimation, risk management, reporting and planning methods.
* Management presentation skills.
* Selection of resources and definition of profiles.
* Ensuring compliance with agreed SLA levels.

• Group Management
• Agile, Lean and Six Sigma
• SOA and System Integration
• Process, Continuous Improvement

Work experience

DIRECTV, Regional IT Chief of Middleware & Integration Competence Center
June 2013 - Present, MUNRO, VICENTE LOPEZ, AR
Responsible of the Enterprise Service Bus Competence Center & Share Service Center for ORACLE SOA Suite platform for the PanAmericana region which gives services to more than 9 countries (Argentina, Caribe Region, Chile, Colombia, Ecuador, Perú, Puerto Rico, Uruguay, Venezuela) Main Responsibilities • Availability & Performance: ensuring business continuity. • Functional Monitoring and Support: ensuring continuous improvement, functional flows and the resolution of incidents and problems according to the SLAs established. • Business As Usual: development of enhacements and new requirements. • Vendor Management: manage the relationship with the service providers, generate effective teams and promote productivity increase. • In charge of a IT team of more than 20 FTEs including internal and outsourcing teams.

Atos, Operations, Solutions Practice
Operations, Solutions Practice January 2012 – May 2013 (1 year 5 months) As Solutions Operation I am responsible for managing Quality & Security, Lean, Rainbow Bidding, Rainbow Delivery, Metrics and People Excellence for the hold operations of Solutions projects & services for Argentina & Austral Andina cluster (Argentina, Chile & Colombia) and for LATAM GBU as deputy. • Define productivity objectives and set up measurement and benchmarks. • Ensure compliance of delivery with global delivery processes, tools and policy. • Participate to troubleshooting of key Solutions projects. (Open)2 courses Portfolio Manager & Lean Coach March 2011 – May 2013 (2 years 3 months) As Portfolio Manager I am responsible for develop high value added offerings and participate in new business oportunities inside System Integration Argentina & Austral Andina Unit • Define the strategic plan to boost Solution offering: SOA/BPM, ECM, OI and BI • Prepare and presentation offering/solutions to customers • Develop KM Database for the local offerings material As Lean Coach I am responsible for the sustainability phase of the Lean Program in Argentina with a scope of 6 project in 3 service lines - including Testing Factories, Software Factories and Application Management for SAP, Oracle, .NET and Mainframe technologies - with a total of 175 FTEs • Obtained during 2011 a productivity improvement of 22% representing 38,8 FTE total gain • Ensure Lean Best Practices (daily huddles, KANBAN and Agile Mindset) are done correctly with the right frequency. (Open)3 courses (Open)1 recommendation Project Manager April 2005 – May 2013 (8 years 2 months)Argentina Project Manager at Java SWF (from Nov-10) • Coordination of a development team specialized in application development integration, J2SE and J2EE. • Selection of resources and definition of profiles. • Ensuring compliance with agreed SLA levels. J2EE Project Leader at Middleware SWF (from Jul-08 to Oct-09) • Knowledge of project management tools: estimation, risk management, reporting and planning methods. • Ability to work and manage conflict situations with clients or under pressure. SOA Architect at Middleware SWF (from Jul-07 to Jun-08) • Participated on Telecoms SOA implementation. • Developer of system integration application (integrating front-end with back-end applications using a service-oriented architecture). Telecom Consultant at Telecom Personal S.A. (from Apr-05 to Jun-07) • Member of a local Application Management team for a Telecom Company. • Analysis and Design business requirements for GSM PrePaid solutions. • Promoting the link 'User - Client' and Management & Developer center in Europe.


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