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Katie Thebeau (Wilber)


Director of Product Development, ISO Claims Partners

Location: Falmouth, ME


Certified ScrumMaster
Certified Scrum Product Owner



Seasoned Technology Information Technology Professional:

  • Experienced and certified Scrum Master working with an Agile Software Development Life Cycle
  • Proven track record of delivering large scale projects on time and within budget
  • Former member of the SIIA (Software & Information Industry Association) working group on Schools Interoperability Framework (SIF)
  • Reduced company spending by effectively analyzing and streamlining internal OIT processes
  • Managed full life cycle development of reporting data warehouse coordinating data feeds from multiple sources methods
  • Strong communication skills, proven ability to understand cross function needs and building solid trusting relationships
  • Analyzed multiple legacy client systems and led consolidation of functionality into one new application, increased client satisfaction while reducing internal maintenance costs
  • Managed Reporting Department’s transition into Data Automation, which greatly reduced staffing needs and lead to major reductions in spending

Work experience

ISO Claims Partners, Director of Product Development
July 2013 - Present, North Reading, MA
• Analyze current processes and work with the team to determine how to continue to improve workflow. Ultimately increasing efficiency, communication, transparency and reducing error. • Build & support an effective and highly productive Business Analyst and Project Management Group • Support and assure the companies initiatives are properly executed to gain maximum results • Work as part of a lean product development team bringing quality ideas from concept to market in a timely manner • Act as a scrum master for one of the major project software development initiatives • Manage, plan and support the organizational shift of Waterfall to Agile • Support and further educate new scrum masters • Facilitate the organizations scrum of scrums and serve as a an agent in mitigating blockers

April 2013 - July 2013, Portsmouth , NH
• Create and manage project budgets • Document project requirements and assure work is completed as agreed upon • Manage client relationships • Perform scrum master role • Maintain all project back-logs with client input • Guide client through product design process

The Atom Group, Project Manager and Scrum Master
January 2013 - April 2013, Portsmouth , NH
• Worked closely with one of the leading furniture vendors in the US, establishing trust and a stable relationship through open communication • Documented required user acceptance criteria for a multifaceted system for a national brand. Provided development with detailed and accurate information • Develop and manage multiple complex vendor schedules • Recognized as a technical consultant by senior business managers • Develop and execute effective and comprehensive test plans against large scale multi-tenant systems • Provide management and leadership in the design, planning, budgeting, resourcing and implementation of contract activities and deliverables • Perform daily scrum role building strong team moral and increased performance • Create workflow efficiencies by analyzing current process and identifying weaknesses

Measured Progress, Technology Project Manager/Scrum Master
August 2008 - February 2013, Dover, NH
• Manage a team of 50 + technology specialists building a state of the art computer-based testing software suite for high stakes education exams for multimillion dollar contracts • Develop detailed project plans outlining deliverables and milestones across functional groups • Perform Scrum Master and Technology Project Manager duties for team of software developers, quality assurance engineers and user experiences designers to develop first to market educational software applications • Provide support and training on Agile Methodology to key stakeholders • Create change management process plans, assure functions are aware and have accurate expectations • Drove company adoption of continuous integration policies and procedures. Implementation of continuous integration allowed reduction in team size, while reducing human error by 45%. • Work with external/internal clients and software developers to create user experience designs for SIS (Student Information Systems) • Manage the technology needs for ten state education programs • Organize and implement user training sessions for software products for both internal and external system users • Manage multiple internationally dispersed teams through a well-defined SDLC • Provide business analysis assistance on multiple high stakes projects • Developed workflow analysis, requirements documentation and implementation plans • Provide budget tracking for existing projects and cost analysis estimates for new contracts


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