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Karolee Ryan


Location: Boulder, CO


Certified ScrumMaster


Groups I belong to

Agile Denver


Karolee Ryan, CSM

Outstanding history in project leadership – increasing leadership, a function of vision, implementation expertise, and business acumen developed over 14 years in progressively challenging mandates.

Core areas of expertise include synergistic aptitudes to penetrate beyond day to day operations to enhance inter- operational communication in order to devise and drive best path project management processes.

Record of contribution in project management, product management, process improvement, applying process to software development and deployment, and leading project implementation teams to enhance product and delivery capabilities.

Skill set includes project management, product management, deployment management, requirements gathering, business analysis, and program management, cross functional team leadership, team building, product implementation best practices, presentation delivery, and implementation delivery.

Technical areas of expertise include VOD, VRN, Billing Systems(CSG, ICOMS, DST), JD Edwards, Oracle, Business Intelligence/Data Warehousing

Industry Experience includes: Cable/Media, Telecomm, Consulting


Management, Consulting, Customer Experience, Process Improvement, Billing, VOD

Work experience

March 2010 - Present, Philadelphia, PA, United States
Own the development and trial activities for Comcast’s new HD uDTA Device Collaborate with executive management to ensure the project stays on track and is meeting the goals and objectives of the business Work collaboratively with EPMO, NVDE and other impacted Cross Organizational teams to ensure we push to successful trials and deployment Own nation-wide deployments for Comcast’s new offering of XFINITY Collaborate with executive management to ensure business direction and decisions are being adhered to and followed by the markets Provide direction of Certification Lead Management team to develop and document certification lead processes and procedures for company-wide implementation

July 2007 - March 2010, Englewood, CO, United States
Acted as Director of Customer Experience for a major cellular telephone service provider Managed Customer Experience requirements for a major cellular telephone service provider Customer Experience subject matter expert for billing migration project Program Manager responsible for PMO development and multiple deployments for various clients Managed a large team implementing systems across divisions for major cable operator Responsible for development and delivery of presentations to executive/senior management on a regular basis Managed for all training activities including development of documentation and training materials, development and delivery of training and support for local training personnel

Rtwotechnologies, LLC, Sr. Project Manager
February 2006 - July 2007, Englewood, CO, United States
Project Manager – Convergys (Contract Position) Industry leader in providing outsourced billing, customer care and print and mail solutions for the Cable TV markets. Project Manager responsible for a Standardization and Merge project for multiple billing systems Developed PMO Standards and standardization of Change Control processes for the client Managed project teams closely to ensure all aspects of the project were delivered within budget and on time Project Manager – CSG Systems Inc. (Contract Position) Industry leader in providing outsourced billing, customer care and print and mail solutions for the Cable TV markets. Project Manager/Scrum Master responsible for agile development activities Worked closely with Senior Management to close the gap between traditional legacy development lifecycle and agile development life cycles. Owned relationship with legacy development, engineering and test teams to communicate the details associated with agile development Project Manager/Scrum Master – Comcast Media Center (Contract Position) Industry leader in digital media content services. Project Manager responsible for VRN, Remote Ingest, and VRN – Local Overlay Worked closely with Senior Management to define project scope, budgets, and understand business objectives moving an existing project from a waterfall methodolgy to an agile methodology Worked closely with development, engineering, and test teams to communicate business objectives, define level of effort, timelines, priorities, release schedules and project plans

TandbergTV, VOD Product Manager
October 2004 - February 2006, Englewood, CO, United States
Managed Product Roadmap for eSRM, AMS, and VOD products and defined release requirements based on market and customer needs Developed detailed launch plans for all assigned products Responsible for multiple Video On Demand (VOD) Applications which interfaced with multiple billing systems including CSG, ICOMS and DST

Mentis Broadband Services, Project/Deployment Manager (Contract)
April 2004 - October 2004, Englewood, CO, United States
Managed project plans and ensured deployment schedules were on time Conducted data migration analysis and design, analyzed billing systems (CSG, ICOMS) and gathered appropriate data for product deployment

BORN, Inc, Principal Consultant
April 1999 - July 2003, Englewood, CO, United States
Managed 70+ Consultants Developed and maintained project plans for internal and external projects Managed all salary and training budgets for the local branch office Project Manager for internal and external project initiatives

Oracle Corporation, International Senior Consultant
March 1998 - April 1999, Englewood, CO, United States
• Managed high visibility Cable Systems Software Implementations for a major South American Cable Systems Provider Collaborated with other Practice leads to develop common Solution Kits across Telecom applications Project liaison between technical architecture teams and client technical experts Developed Solution Kits for Telecom applications Delivered requirements gathering and business analysis project components on time and within budget Generated high levels of client satisfaction through proper analysis and relationship management

CSG Systems, Inc,
February 1993 - February 1998, Omaha, NE, United States
Reviewed and approved all documentation prepared to be delivered to client base Subject matter expert for CSG billing system Project Manager responsible for client requirements and deliverables for in-house product co-existing with the CSG billing system Assisted in the development of all documentation for internal Data Warehouse products Performed business analysis for future implementation of Data Warehouse products Data Warehouse Implementation of in-house applications in conjunction with client billing systems (CSG)


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