American Airlines, Sr. Project Manager
June 2009 - Present, Ft. Worth, TX, United States
Member of Program Management Office responsible for the transition of the flight operating systems from TPF mainframe to distributed environment. Agile coach and mentor to teams transitioning from waterfall to agile development approach, including development and execution of training plans. Additional responsibilities include project and program dashboards, process and management plan standards and documentation, as well as creation and delivery of business skills training.
Sabre Holdings, Senior Principal
June 1996 - June 2008, Southlake, TX, United States
Held a variety of positions increasing in responsibilties over the years. Ultimately I became a Senior Principal acting as program manager for multiple hardware upgrade efforts for mission critical systems. Senior system analyst, and subject matter expert, on significant merger and acquisition effort. Sales support for both Airline Solutions and Travel Network. Responsible for responding to RFPs and customer enquiries, including solution design, obtaining estimates and reviewing responses from an end to end perspective to ensure continuity. Represented the development organization in four major sales initiatives.
Subject matter expert for strategic cost reduction effort. Efforts included the development of a method for measuring customer usage of the host systems through the definition of cross company business functions, allowing creation of customer usage profiles. Developed a comprehensive list of cost reduction opportunities through a series of workshops and usage analysis.
Product Owner Airline CRM, responsible for all marketing activities associated with the creation of the new traveler profile system.
Manager, New Business Development respoinsible for preparing and presenting proposals and system overviews as part of the successful joint venture bids with Abacus (Singapore based travel distribution and technology provider), Infini (Tokyo based travel distribution and technology provider) and Carmel (Israel based travel distribution and technology provider).
American Airlines, Field specialist, BA and Product Consultant
January 1985 - June 0096, Ft. Worth, TX, United States
Job functions included coaching new personnel, assisting manager with product deployment, defining development strategies, plans, timelines, priorities, obtaining resolution for open issues and providing vacation relief for manager. Defined and implemented first structured message interfaces. Program manager for program to comply with US government rules for computer reservations systems.
As a field employee, based in St. Louis, MO, responsible for 62 Sabre subscriber locations' operations. This included ordering equipment, option sales, training, and customer visits.