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Katie Kwan


Project Manager, CSM

Location: Vancouver, Canada


Certified ScrumMaster



Katie Kwan


Actively seeking new contracts, I am a CSM, PMP in training, and a small business owner.

My industry experience is wide ranging from telecommunications to video games.  In that time I gathered plenty of skills and the ability to learn and adapt quickly.

I am also a Certified Spa Therapist, which may or may not come in handy one of these days.

Work experience

Belmar Consulting, Project Manager
April 2014 - July 2014, Burnaby, British Columbia, CA
Project Manager , Belmar Consulting Group • Managing up to 3 concurrent Salesforce ServiceCloud implementation projects at any given time • Handling feature requests, bug fixes, general feedback on implementation • Worked on business process improvements to help grow the team • Tool base - Salesforce

Agentic Digital Media, Project Manager
January 2014 - April 2014, Burnaby, BC, CA
Project Manager , Agentic Digital Media • Managing up to 4 concurrent web projects at any given time • Handling client requests via email, and phone • Tracking and managing feature requests, bug fixes and general tasks • Managing workload for the development team on a daily basis • Status meetings, reports, and budget check ins at regular intervals • Applying Scrum methodologies • Tool base – Basecamp, Atlassian suite of products, GA, Drupal 6 & 7, WordPress

Electronic Arts, Project Manager - Contract
June 2012 - October 2013, Burnaby, BC, Canada

      Managed several franchise and title website’s development for EA Games Label marketing team – Battlefield 3, Battlefield 4, Titanfall, Need for Speed, Warp, and Shank 2.

      Worked directly with business owners, design agencies, developers, content managers, and QA resources in a matrix environment to successfully launch websites based on game launch and integral dates throughout the year.

              Managed forum development schedule resources, and QA.

      Handled projects from planning, execution, to closing, employing milestones, risk management, and retrospectives to ensure the projects move forward as necessary while making adjustments along the way.

      Issued periodic status reports to stakeholders and key project members.

      Applied Waterfall and Agile methodologies in managing projects.


      Tool base – Atlassian On-Demand Jira, Confluence, and Greenhopper.

Electronic Arts, Production Coordinator/Jr Project Manager
October 2010 - May 2012, Burnaby, BC, Canada

              Managed team reporting and timesheets

              On boarded new staff coordination & training

      Served as primary contact and coordinator of contracts & services with internal customers and external vendors

              Purchasing & invoice payments (equipment, office supplies, software)

              Generated and composed correspondence & reports

              Organized meetings and special events


              Manage, monitor and follow-up on complex schedules


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