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Johanna Golphin



Certified ScrumMaster


I'm an innovative, customer-centric Information Technology professional with over 10 years’ experience successfully launching, directing and managing software development projects in the healthcare, e-commerce and media industries. I have a passion for motivating globally distributed team members to deliver cutting edge technology solutions using agile methodologies.

Work experience

PaySpan, Project Manager
August 2012 - Present, Jacksonville, Florida


• Project management in a scrum/agile framework 

• Responsible for the coordinated management of client implementation projects to ensure smooth delivery of PaySpan's payer-led, provider-centric reimbursement platform

•Accountable for tracking and following up on Risks, Actions, Issues and Decisions to ensure that projects are delivered on time and within scope

•Engagement of third party vendors, including financial institutions and print vendors, to ensure that all aspects of PaySpan's ERA and EFT capabilities that are seamlessly integrated with all parties with out burdening clients

Availity , Business Support Analyst
November 2012 - April 2013, Jacksonville, Florida

• Processing market facing research and delivering reports on internal and external trends 

• Serving as a conduit for information flow from Alliance Managers, Field Teams and Business Solutions directors so that processes are improved and approach to the customer is coordinated

• Coordinating goals and resources across departments within Business Solutions to ensure effective delivery of products to customers. 

• Improving meeting effectiveness through excellence in event planning and preparation/dissemination of agendas and materials for staff, vendor and key customer meetings

• Assisting in the development of financial metrics, including project ROIs and budgets

Fanatics Inc , Scrum Master
August 2011 - November 2012, Jacksonville, Florida
• Lead project to rewrite Fanatic’s TCS platform which resulted in a stabilized platform, increased availability and scalability • Managed project to build and implement a Neural Network to handle intuitive search replacement, misspellings and suggestions for the eCommerce Search platform • Facilitated daily stand up meeting where team members provided status updates • Identified risks and removed impediments for project team members • Communicated project status, risks, assumptions and dependencies frequently and proactively to key stakeholders and project team members


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