Heather Nielsen. I spent my first 5 years as a software engineer, then moved to a Business Analyst role for 7 years. I followed that with 3 years as a program manager, where I got my CSPO and CSM and took on various scrum master roles with a variety of teams at various maturity levels with their scrum practices. I then moved to a management role at another company, where I helped roll scrum out to two different groups - the first was about 75 software development professionals and the second was about 200 software development professionals. I currently am the development operations lead and am responsible for coaching scrum masters and product owners across approximately 25 scrum teams worldwide.