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Himanshu Ladola


Principle Software Engineer, Symantec India Software Pvt. Ltd.

Location: Pune


Certified ScrumMaster



Being a qualified and dynamic IT Professional, having rich and insightful experience of 12 years, including over 2.5 months of International (USA, UK) tenure with accomplished track record of participation/leadership in projects for Application/Product Support in terms of feature development, enhancement and customization of wide variety of applications like client-server, multi-tier, SOA and web based solutions.

During my career, I have participated/led multiple Projects involving requirement analysis, design, customization, enhancement, release and support of OTS Products, gaining strong experience in Project Coordination, Product Support Management, Software Development Life Cycle and Team Management.

While on the job, I have acquired strong Technical Knowledge on multiple Technologies (Microsoft/Java), Methodologies, Platforms (OS), Languages, Databases, Framework and Tools (Scripting/Web/Middleware/Configuration/Project) along with Functional Expertise in both development as a Certified SCRUM Master as well as with Certification in ITIL V3 (Foundation) for IT Service Management.

Below is my full profile.


Himanshu Ladola


104, A Wing, Motideep Society, Baner Balewadi Road, Baner, Pune 411045

                                                            Mobile: +91 9890603125 / 9970164210 | Email:

 Scrum Master / Technical Lead 

A qualified and dynamic IT Professional, having rich and insightful experience of 12 years, including over 2.5 months of International (USA, UK) tenure, seeking leadership challenges in Solution Development function



Profile Highlights


  • Accomplished track record of participation/leadership in projects for Application/Product Support in terms of feature development, enhancement and customization of wide variety of applications like client-server, multi-tier, SOA and web based solutions.
  • Core Strength in leadership to off-shore team to deliver high-quality product by reducing gap between Development and QA Team.
  • Strong Technical Knowledge on multiple Technologies (Microsoft/Java), Methodologies, Platforms (OS), Languages, Databases, Framework and Tools (Scripting/Web/Middleware/Configuration/Project).
  • Similar Functional Expertise in both development as a Certified SCRUM Master as well as with Certification in ITIL V3 (Foundation) for IT Service Management for Support services to multiple globally used Off-the-Shelf products
  • Characterized as a participative leader, strong trouble-shooter, and persuasive communicator with a keen customer service focus, and a genuine commitment to continuous improvement.
  • Cohesive Team Player having Fast Learning Curve with strong analytical, problem solving, innovation, planning, communication & interpersonal skills.

Awards & Recognition


~ Recipient of Applause Awards (four times) for significant contribution (Symantec Software) ~

~ Acknowledged through selection for patent filing of an innovative idea suggested (Symantec Software) ~

~ Honoured twice by BMC Software Pvt. Ltd. with the Spot Excellence Award ~ 


Technical Skills


~         Methodologies:                                         OOAD, Agile development process, Design Patterns

~         Operating Systems:                                 WIN 9X/2008/2005/XP/2003, UNIX, Linux

~         Languages:                                                 C, C++, VC++, VB 6.0, C#, JAVA

~         Scripting Tools:                                         VBScript, JavaScript, CGI

~         Database:                                                    MS SQL Server, MS Access, Oracle

~         Frameworks:                                              MS.NET, NUnit (Testing Framework)

~         Web Tools:                                                  ASP, ASP.NET, VB.NET, C#.NET, WPF, HTML

~         Middleware:                                              COM/DCOM, XML, SOAP, WCF

~         Configuration Tools:                               CVS, VSS, Perforce, TFS Server [Knowledge of TFS Server]

~      Project Tool:                                               Microsoft Project



Career Graph


Symantec Software India Pvt. Ltd., Pune

Principal Software Engineer                                                                                                                                             (Aug 2010 to Mar 2013)



~         Reported to the Sr. Manager as individual contributor for Product development in terms of feature development and enhancement of multiple products.

~         Managed a team of 10 resources in a pilot project based on agile development method (SCRUM) for enterprise vault group.

~         Responsible for technical support to the support team in terms of requirement analysis, functional specification documentation and design of new features.

~         Involved in coordination with all stake holders, including product architects, partners and support teams to convey the new functional requirements for products.

~         Engaged in resolution of partner queries as well as customer queries along with profiling and memory leak related issues.

~         Provided support to documentation and Customer focused team as needed.

~         Performed people management initiatives like motivation & mentoring for technical challenges.

~         Executed pilot project with Agile development methodology


BMC Software India Pvt. Ltd., Pune

Principal Products Analyst                                                                                                                                  (Jul 2004 to Aug 2010)


~         As an individual contributor participated in multiple IT Service Management product/feature/function development and support projects.

~         Managed feature development and measuring day-to-day activities for the Service Desk Suite as well as Support of Remedy IT Service Management Suite.

~         Responsible for enhancement of functions, validation, performance & scalability enhancements and for Support to the Remedy Suite.

~         Participated as SCRUM Master in feature development multiple releases of the Service Desk Suite while managing the feature relapses on multiple versions of the same.

~         Involved in coordination with partners/customers/stakeholders for finalizing requirements and delivery of the expected features.

~         Supported review of designed features to identify & address architectural challenges, defense of architectural integrity as well as migration to MS.NET framework for the Service Desk suite.

~         Provided design for new features using design patterns to maintain extendibility of the product.

~         Spearheaded Product stabilization which included system crash, memory corruption, memory leak and performance improvement.


Other Previous Assignments


  • Quark Systems Private Ltd., Mohali as Member R&D Group (Nov 2002 to Jun 2004)
  • ASM Technologies Ltd., Bangalore as Software Engineer (Mar 2001 to Oct 2002)
  • Pinakin Software Pvt. Ltd., Bangalore as Software Engineer (Aug 2000 to Mar 2001)




  • M.C.A., from IGNOU, in (2009)
  • Diploma (ADVANCE COMPUTING), from CDAC (2000) 
  • Diploma (SOFTWARE MANAGEMENT), from APTECH (1999) 

Personal Particulars


Date of birth:                                      9th May, 1979

Languages known:                          Hindi, Gujarati and English

Location preference:                       Open to any location


Work experience

Symantec Software Private Limited, Principal Software Engineer
August 2010 - March 2013, Pune, Maharastra, India


Enterprise Vault


Symantec Software India Pvt. Ltd., Pune


Aug 2010 to March 2013 

Team Size





Enterprise vault is enterprise level archiving solution, which archives and content from various sources like Exchange, Domino, SharePoint, FSA and provides platform via SDK to archive any critical content for Storage optimization, retention of critical content for FINRA regulation perspective. It also provides complete solution of e-discovery and legal hold.  Enterprise vault provides complete compliance and discovery solution using discovery accelerator and compliance accelerator. It provides end-to-end solution with latest ClearWell integration with the product.


·          Joined as Principal Software Engineer, Executed pilot project as scrum master, software architect managed 10 members team, reporting to Senior Manager

·          Analyzing requirements from Product Manager communicate between stake-holders including product architects, partners and support teams.

·          Mentoring the team for technical challenges, Extending support to documentation and CFT teams as needed.

·          Design and develop features as per specifications

·          Defending the architectural integrity

·          Code review and dealing customer escalation




·          Successful completion of project led to roll-out of scrum with-in other teams.

·          Providing training to teams and assisting other scrum masters.

·          Participating and member of organizing committee for events like InnoQuest and Cutting Edge

·          Reduced defect turnaround time by increasing collaboration within Dev and Qa team

·          Reduced QA effort by automating P1 test cases with Fitness tool.

·          Improved scalability of application by fixing memory and crash issues reported via AppVerifier tool

BMC Software Private Limited, Senior Product Developer
July 2004 - August 2010, Pune, Maharastra, India


Remedy IT Service Management Suite


BMC Software India Pvt. Ltd.


Jan 2010 to Aug 2010 

Team Size

Up to 8


Java, JSP, Tomcat, JavaScript, VC++, Windows, UNIX


BMC Remedy IT Service Management Suite is platform to implement various kind of applications based upon business requirement. It provides enterprise platform and integration with various products to provide enterprise solution of IT Server management. ITSM is one of OOTB application designed on AR Platform. It has various components. I am member of Midtier (Web console) of AR Platform and Usertool thick client of AR Servers.







·          Assisting team for fixing customer escalations

·          Enhancing functions of thick client

·          Validation and support for ITSM application

·          Performance and scalability enhancements


·          Reducing application defects and supporting same for cross browser compatibility




Service Desk Express (Versions 10.0/9.6/9.0/8.2/8.0)


BMC Software India Pvt. Ltd.


July 2004 to Jan 2010

Team Size





BMC Service Desk Express is designed to meet business requirements and automate complex business processes with powerful workflow software and solutions deliver superior service and reduce operational expenses. The customizable interface gives the flexibility to integrate it into business processes. Use it out of the box with standard best practices, or easily modify the interface, business rules and database to meet specific business requirements. The important features of Magic include Incident Management, Service Management, Asset Management, Service Level Agreements, Crisis Management, Change Management and Self Service Ticketing. This long term product development activity involved multiple enhancements (ITIL V2 compliance, UI re-design, Usability, etc) of the product and multiple releases.


·          Communicating between stakeholders and releasing features as schedules.

·          Managing feature development team and measuring day-to-day activities.

·          Act as Scrum Master for several features.

·          Mentoring the team for technical challenges.

·          Interacting with partners and customers stakeholders to finalizing requirements and deliver expected features.

·          Review designed features identify and address architectural challenges.

·          Defending architectural integrity, Update the product with ongoing .NET technology.

·          Design new features using design patterns to maintain extendibility of the product.

·          Proven performance improvement and systems scalability.

·          Product stabilization which includes system crash, memory corruption, memory leak and performance improvement.

·          Worked on security related issues like SQL Injection and fixing security defects based upon report of AppScan tool.

·          Analysis and resolution of customer reported issues/defects.

·          Code Review and Code Bouncing for implemented features.

·          Defect fixing



·             Reduced existing and new introduced memory leaks in middle tier server.

·             Increase existing knowledge base to provide enhanced support to L1 support team.

·             Smoothening of upgrade process irrespective of SQL/Oracle database.

·             Smoothen import/export data path for application administrators

·             Made self service module browser compatible.

·             Lied platform for I18N for whole application which made localization easier for partners and support team.

·             SQL injection for stopping cross site scripting attacks and increasing security of application.

Quark Systems Pvt. Ltd, Member Software Development Group
November 2002 - June 2004, Mohali, Punjab, India


DMS (Digital Media System)


India Today




DMS is Digital Media System. It is the Enterprise solution for publishing industry. DMS is Assert management system. Which will any type of Assets (any type of file). It will maintain the version information; attribute information, keyword information and user information for easy access. This XTension will generate the preview, Thumbnail of the assets. Developed various customer specific XTension for DMS like - 1. Container Utility - Server side XTension, Based upon configuration workflow of document can be decided; 2. QXD & RTF Filtering - Server side XTension, Based upon configuration render attributes of document by parsing RTF and QXD (XPress Documents); 3. Media Portal - Customize existing corporate media portal (Web interface for DMS). To gain performance and render documents as required by customer.



BDS (Bandit Distributor Systems)


Quark Distribution Inc.


VC++, COM, XML, ASP .NET, Oracle, CVS, Bounds Checker


Bandit Distributor Systems, a implementing automated workflow for the distributor's of Quark. Bandit is already existing system running on Oracle and D2K. BDS is the extension of bandit. BDS is website from where distributor can upload them information. Information will be processed according to the flags. BDS is making this flow automated. Using three-tier architecture. ASP for Web site. COM components will talk with database using XML. All the database queries were stored in XML.



Responsibilities (for two projects)

·          Developing and Integrating Middle tier components and XTension for products.

·          Performance and Memory leak analysis using Bounds Checker

ASM Technologies Limited, Software Engineer
March 2001 - October 2002, Bangalore, Karnataka, India


Recovery CD


Persystent Technologies, USA


C, C++, MS-DOS, DOS/4G, Windows 9X/NT/2000, WatCom, ZINC Library, Rational Rose and Visual SourceSafe


Recovery CD, a Disaster Recovery and Desktop Management Software - is the premier tool for PC management with high-speed imaging with true automatic self-repairing technology. During pre-boot Recovery CD compares the file system with the Image, detects the damaged system files and self-repairs the files. Recovery CD supports FAT, FAT32 and NTFS file systems and multiple partitions. Rebuilding the entire Operating System and multi-boot facility are also supported. The important features include Disk Partitioning and formatting.



Point Card Management Systems


Le-Meridien Pacific, TOKYO


Japanese Win2000 Server, Japanese IIS 5.0, Japanese SQL Server 2000, Visual Interdev 6.0, ASP, VB 6.0, Japanese Crystal Reports 8.0, Visual Source Safe 6.0


Point Card Management Systems, is a web based Points Information Tracking for Le Meridian chain restaurants in Japan. The customers are provided with reward points, which they can use against promotional offers. On special occasions the customer receives special points for the usage of the card. Based on rights users have access to different level of information from the centralized database. Administrator will be presented with appropriate reporting. COM components were responsible to synchronize the point data with existing COBOL system and for report generation.



Deploy Center


Power Quest Corp., Orem, USA


C, C++, VC++, MFC, COM, Win32 API, IIS 5.0, SQL Server 7.0, DOS, Windows 9x/NT/2000, Bug Tracker and Visual SourceSafe 6.0


Deploy Center is a solution of multiple products of Power Quest Corporation. It provides efficient and intelligent remote desktop management solutions from anywhere in the world. A Control Server communicates with remote Client agents to execute the scheduled tasks. The Client agents execute tasks like create/restore hard drive partition images, shutdown/restart client machines and deploy an image etc. Agents send email notification after completion of tasks. A Web console, gives the ability to schedule tasks for configured clients. Monitor the statuses and reporting for the administrator. Web Console was localized into four International languages - English, French, German and Japanese. Agent uses the PXE, Wake-On-LAN and Virtual Floppy technology to intelligently manage client machines.



Responsibilities (for three projects above)

·             Requirement Analyses

·             Developing various components and integrating them with systems

·             Version control and backup

·             Unit Testing and Integration Testing

Pinakin Software Private Limited, Software Engineer
August 2000 - March 2001, Bangalore, Karnataka, India


Jam Player


JDMN Inc., Seoul


Aug 2000 - Mar 2001 


C, C++, VC++, COM/DCOM, SQL Server 7.0, VB, ActiveSkin, SWFlash, Windows 9X/NT/2000


Jam player is a media player, which supports .jam files created by Jam encoding tool. It maintains the information like how many times the user listen to a particular song and how many times the user clicks particular advertisement. Based on this information user will gain points. The Points can be exchanged in online shoping. This tool also includes a plug-in for winamp to play the .jam file and to display the ads. A COM component had been created for data synchronization. 



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