Senior Service Delivery Program Manager, Americas Resident Consultants, Brocade.
Responsible for the development and management of a twenty plus member resident consulting delivery program for the Americas, driving an annual services delivery portfolio of over $10M. Includes the development of processes, delivery methodologies, practice standards, and policies for resident consulting delivery. Also responsible for mentoring, salary planning, training plan development, goal setting, and performance management for the resident consulting staff. Direct reports are Brocade Fibre Channel (BCFP, BCSD, BCSM) and IP certified storage engineers and consultants, charged with delivering network cloud infrastructure build-outs, network virtualization build-outs, and storage and IP architecture projects to Brocade customers.
MBA, MSCIT, PMP, CSM, Lean Six Sigma Black Belt (Villanova), ITIL v2