Gordana Mrkailo is an accomplished and influential project/program manager and Agile/Scrum practitioner. Her diverse experience of more than twenty years spans areas of civil engineering, training, software development, infrastructure and IT security. She is PMP, CSM, SCPO,CSP and CISA certified.
Gordana has been using Agile/Scrum for about seven years in different capacities: as a Scrum Master, Product Owner and Agile Coach. She coached and assisted several successful Waterfall to Agile transitions, and helped bridge two methodologies by educating project’s stakeholders about the benefits and stumbling blocks. Gordana is very enthusiastic about the progress and added values she witnessed using Agile/Scrum processes and techniques in companies like Apple, Visa, SalesForce, Looksmart and others. She helped adoption and improvement of agile processes on the projects like: M&A integration, Cloud/Virtualization, Customer and Operations Service Support, Customer Relationship Management (CRM), Kronos Workforce Management (WFM), Text to Speech, eCommerce, Retail POS, Mobile Payment Order Management, Online Search/Advertising and Banking/ Financial products.