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Frank Labor


Associate Director - Projects, Cognizant Technology Solutions

Location: Denver, CO

303 548 0030


Certified Scrum Professional
Certified ScrumMaster



Frank Labor:

Associate Director for Projects in the Advanced Solutions Group (ASG) of Cognizant Technology Services.  With over 25 years experience in Program and Project Management, I am a Certified Scrum Master and Project Management Professional (PMP), experience in Agile/Scrum, PMBOK, and RUP methodologies. I am a leader in Custom Software Development in Retail, e-commerce, Finance, Insurance Retail, Airline, Web Services, Mapping, Mass Storage, Government, and Health Care Industries.  I have extensive experience in Data Base design and implementation; participated in solution development under Agile, Iterative, and Waterfall programs and projects.  Since joining Cognizant, I have worked as a Program Manager and Scrum Coach at, Lowe's and most recently at Aetna Insurance.  Prior to joining Cognizant, I worked with Comcast Media Center, Kiewit Construction, DaVita, CIGNA/Great West Life, Jeppesen, StorageTek/Sun Microsystems, Synergetics, Travelport, and BCBS.

Work experience

Cognizant Technology Solutions, Scrum Master and Scrum Coach
October 2012 - Present, Hartford, CT, US
Scrum Master and Scrum Coach: •Coached and mentored multiple Agile/Scrum teams involved in updating the Insurance Plan Install, Billing, Accounts Receivable, Finance and Medical Management applications. •Led the cultural change to move teams from Waterfall to Agile/Scrum Methodologies. •Coached Scrum teams, taught Agile/Scrum Concepts, practical application and adoption. •Trained Scrum Teams composed of on site, remote and off shore members. •Adapted Scrum framework to operate under these challenging conditions. •Moved teams from new/novice level to maturity in the Scrum Framework. •Facilitated teams to mature to become self-directed teams within 4 Sprints •Interfaced with Clients, Third Party vendors, and consultants to build and train multiple teams. •Used RTC as the Agile Lifecycle Management Tool and was instrumental in adapting it to meet Client’s needs. Was active in RTC forum, troubleshooting issues within RTC. •Helped build tips and techniques for adapting RTC to the Client’s needs. •Introduced Agile/Scrum principles to historically Waterfall Method teams. •Taught Agile/Scrum; User Stories; User Story Point Estimation; Release and Iteration Planning; Facilitated Scrum, Demos and Retrospective meetings to teams throughout organization. •Ran multiple, off hours training programs for Cognizant to instruct PMs, Developers, BAs and test resources in Agile/Scrum.

Cognizant Technology Solutions, Scrum Master/Coach
April 2012 - October 2012, Denver, CO, US
Scrum Master, Agile Coach and Consultant for proposal efforts to multiple clients. Wrote/co-authored proposals, provided phone consultation on Agile/Scrum implementations, performed on site assessments of client adoption of Agile, created planning and implementation programs for clients to enhance their adoption of Agile/Scrum. Delivered training sessions for Cognizant Academy in Agile/Scrum concepts.

Cognizant Technology Solutions, Scrum Master/Coach
September 2011 - April 2012, Mooresville, NC, US
Scrum Master/Coach •Implemented Agile/Scrum process to create a Central Dispatch system, replacing legacy Delivery System for Lowe's. •Built and coached multiple Scrum Teams of BAs, Developers, and Test Engineers, both on and offshore, to design and implement an integrated Delivery System. •Interfaced with Client and Third Party Vendors. •Led data mapping, interface definitions and development using Agile/Scrum framework while interfacing with teams working in Waterfall methodology. •Although initially starting behind other teams, led Agile/Scrum teams to forefront of delivery of working software. •Transferred to Integration Project to bring three separate third party vendor software offerings to fruition and working with Lowe's Legacy systems. •Continued building Agile/Scrum teams and instilling Agile principles within Lowe's. •Coached and directly managed Third Party Vendor Interface team, led data mapping and interface design for enterprise database services.

Cognizant Technology Solutions, Scrum Master/ Coach
April 2011 - September 2011, San Francisco, CA, US
Scrum Master/Coach •Introduced Agile/Scrum principles to historically Waterfall Method teams. •Coached teams in Agile/Scrum, User Stories, User Story Points, Iteration Planning and Scrum meeting to teams throughout organization. Implemented Rally software for Pilot Program. •Led the Discovery Phase (Sprint 0) for replacement Product Information Management System, Architecture, Portal and Web Service Application development. •Tracked progress via MS Project Management Software and Rally; managed budget; estimated LOE and Resource Requirements. •Coordinated On boarding of new consultants for development teams.

Comcast, Scrum Master
August 2010 - November 2010, Littleton, CO, US
Scrum Master: •Led the Development, test and implementation teams for Video On Demand and Program Guide applications at Comcast Media Center for North America. •Liaison with Product Owners to build and prioritize backlog of work for Video on Demand, using Rally Planning tools. •Perform Capacity Planning of multiple Agile/Scrum teams of Systems Engineers, Developer, DBAs and Testers. •Managed multiple budgets for above projects. Planned releases and iteration with Product Owners, SE and Dev teams, built task lists per User Stories and Assigned team members. •Reported burn down, tracked time expended vs. estimates and managed budgets. •Held Retrospective meetings, demonstrations and recorded aspects that were successful, opportunities for improvement and implemented incremental changes to the process. •Reported to Senior Leadership Team on VOD Programs in all aspects, coordinating input from multiple Project Managers, Support and Production Resources.


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