407ETR, Leader, People Services
May 2016 - Present, Woodbridge, ON, CA
This role is fairly custom, an experiment, and continuing to evolve based on feedback from scrum & specialist teams in our IT department. The scope is both individual people, and their scrum teams. It's a mix of 1) filling gap of HR/management services for people on scrum teams (incl. helping them to self-manage as much as possible), and 2) agile coach type services (incl. helping others to facilitate these services).
407ETR, Scrum Master
January 2012 - April 2016, Woodbridge, On, CA
Scrum Master for a couple of teams. Product Domains: BI/Enterprise Data Warehouse, and Workflow Automation.
407ETR, QA Manager
April 2009 - December 2011, Woodbridge, ON, CA
The QA Manager was hired to start up a QA team in the IT dept - a completely new concept. In this role, entirely new roles were required to be defined (QA Analyst, QA Automation Developer), and a new team needed to be recruited from scratch and scaled to approximately 12 people over time. A formal QA Process was defined and incorporated into a previously undefined, structured, overall waterfall software delivery process. Other IT peers were educated on all aspects of QA skill sets, as well as some business stakeholders. A "Release" concept of grouping the highest valued projects was then introduced, and cycles of 4 months were used. Our business stakeholders could then rely on more predictable and transparent project delivery and collaboration. The QA team was responsible to provide input to early phases of a release such as requirements gathering and unit test definition. QA test plans and execution ramped up for the last ~6-8 weeks of a release. A defect definition & resolution process, as well as tracking tool were introduced to help with creating visibility of current product issues. More or less, this delivery process continued for ~2.5 years to help everyone get ready for transitioning to an Agile approach.