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Chenyi Zhou

  

Product Owner/Sr. Project Manager, Nokia

Location: Lafayette, LA, United State

+1-6694440011

Certifications

Certified Scrum Professional
Certified ScrumMaster
Certified Scrum Product Owner

Credentials

Biography

Chris Zhou is a Certified Scrum Master(CSM), Certified Scrum Product Owner(CSPO) and Project Management Professional(PMP). He has over 10 years of diverse experience in developing large scale complex telecommunication software with globally distributed teams, and supported a number of successful feature projects/product release programs by playing variable Agile Practitioner roles fostering tight collaboration between product management, architect & specification, development and testing. He was able to succeed in role as lead Scrum Master, built several Scrum Teams from ground up, trained and coached them to transform through storming phase to performing with frequent consistent delivery, coached and mentored new Scrum Masters to instill Agile values, principles and practices successfully in different projects. As Feature Project Manager, he led cross functional feature teams usually consisting of 5-7 Scrum Teams and delivered 7 key features from end to end, meanwhile reduced project leading time by 20% through formalizing and refining relevant processes. As Product Owner, he managed 2 release programs focusing on customer value creation by requirement screening and elicitation, release planning, change management and backlog management, achieved high customer delights with quality delivery from Nokia R&D. Primary Roles: • Scrum Team Member, Scrum Master, Product Owner and Agile coach • Agile Project Manager • R&D Line Manager Primary Technologies: • Software Development Methodology and Tools: SDLC, Agile Project Management/Scrum/Kanban, MS Project, Visio, Jira, Accept 360, Rally. • Product and Requirement Management: Rational Focal Point, Rational DOORS • Programming Languages and Tools: C/C++, Java/J2EE, SQL, XML, Bash, Python/Perl. Source Insight, GCC, PC-Lint, Eclipse IDE, MS SQL Server, Vim, Eclipse, CCS, TI tool chain. • Software QA Tools and TA Framwork: Clear Quest, Quality Center, Robot Framwork, TestNG, Selenium. Know about JBehave/Mockito (BDD). • Configuration and Continuous Integration tools: Clear Case, CruiseControl, Ant, Subversion, Jenkins, Fisheye etc • Operation System: Windows, Linux (Redhat/Debian/Ubuntu), Mac OS • Productivity Tools: Microsoft Office suite

Work experience

Nokia, Product Owner
August 2014 - September 2015, Hangzhou, China
• Owned 3G base station product releases planning, leading team of ~300 headcount (counting sub-contractors) globally. • Unique interface towards product manager for customer requirement screening, negotiating release content to balance customer interests, business value and R&D capability. Meanwhile took care of requirement clarification toward product managers from different requirement areas. • In charge of product backlog including customer feature entry creation on top level, assignment to feature teams. Looking closely at effort estimation and resource pipeline, guiding teams’ work with feature priority setting. Monitoring further feature grooming/breakdown/assignment to responsible scrum teams. • Conducted each sprint plan/review/retrospective meeting with feature project managers and stakeholders from component team. Closely tracking sprint progress, identifying risks (especially escalation from feature team) and planning mitigation actions. • Managed change requests initiated internally from R&D or externally from customer, made decisions when and where to take in the change based on joint assessment of customer value and risk level together with Technical Managers. • Resolved conflictions and dependencies, like conflict between customer needs and R&D capability, critical resource conflict between different features etc. • Main driver of release program metrics definition, monitoring. Regular status report to system program management team, and executive report to Head of Product Line.

Nokia, Feature Project Manager
April 2012 - August 2014, Hangzhou, China
I led and delivered 7 Nokia 3G base station key features running under agile mode (Scrum), to global customers end-to-end across 3 product releases, in advance of program milestone with quality guaranteed (none open defects from lab and field testing). Individual feature project size of 2~3 million Euro, leading feature team of 20~40+ experts from different functional teams across 5 countries (Finland, China, Poland, India and Philippines). Was in charge of overall project initiating/planning/execution/closing. Setup project core team and kick-off project with clear common goal, once feature added to product backlog. Driving User Story (end-to-end deliverables that create value to customers) breakdown and grooming under feature, creating User Story entry in product backlog and assigning to responsible scrum teams. Closely followed up implementation progress, led blocking issue resolving especially during feature integration phase. Regular project status report to entity program management team, including risk mitigation/escalation; info sharing to feature project team with major change, decision or achievement. Conducted test equipment (including software license) needs assessment, budget planning, purchasing. Reduced the expense by optimizing equipment re-use/sharing between test groups/different testing level. Supported feature demo in global industry event, and trial/pilot at customer lab/network, which boosted customer interests in purchasing and massive rollout. Formalized and refined continuously Feature Project Management Process, shortened feature development leading time by ~20% comparing to similar complexity feature in past releases.

Nokia, Scrum Master, R&D Manager
April 2011 - May 2012, Hangzhou, China
As R&D manager, I recruited and set up from ground up a team of 14 members, later on transformed from Functional Team to several Scrum Teams. Made and executed team competence ramp-up plan, aligning with both short term project goal and long term team & individual development plan. Built team vision, motivated team along with company culture recognition and daily work inspiration. Conducted annual objective setting and performance review. As Scrum Master, I led new Scrum Teams to grow through storming phase to performing with frequent consistent delivery, by coaching team members the Scrum values and principles, adapting best practice and facilitating tool usage in daily work, serving as gate keeper and impediment remover, coordinating external dependency to guarantee team delivery for each sprint.

Nokia, Maintenance Project Manager
March 2009 - April 2011, Hangzhou, China
As maintenance project manger, I ensured efficient software defects handling from both R&D internal verification and customer networks, activities include resource plan/change management/issue pre-check and assignment/drive critical investigation/fix package delivery etc. Provided guidance to team not only on tech solution, but also process compliance and tools usage. Owned fault management process training to new members. Organized several task force/war room for specific customer escalation, recovered network performance crisis like KPI degradation efficiently. Fault Management is quite essential in ensuring software quality. The role is highly visible but also works under tremendous pressure due to the nature of customer issue urgency. In this role I managed to coordinate inside R&D between different software component teams, as well as outside towards Technical Support team, gained broadly recognized contribution to the success of customer pilot projects.

Nokia, Scrum Master, Dev Team Member
April 2008 - February 2009, Hangzhou, Zhejiang, China
Acting as Scrum Master for a Scrum Team of 7 members during the day-to-day work, facilitate team with Scrum ceremonies and promote Scrum best practice to improve team productivity. Define metrics including burn down/up chart, velocity trend chart, DoD fulfillment to provide team with instant feedback of performance. In meantime, I took also some development task inside Dev team, mainly responsible for 3G Base Station DSP software component design and implementation using C/Assembler language.

Nokia, Scrum Team Member
August 2007 - March 2008, Hangzhou, Zhejiang, China
As Scrum Team Member (Software Engineer), responsible for Nokia Femto Gateway transport layer software development utilizing ATDD, test automation under Robot framework and contributed to Product CI system set up.

 

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