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Charles Bryan



Certified ScrumMaster


Work experience

Bank of America, Sr. Technology Manager
September 2010 - August 2013, Charlotte, NC, United States

Technology Leadership Responsibilities:

·       Responsible for the oversight of multiple information technology systems and shared technology service groups, including Card & Deposits Applications as well as Rapid Delivery, Frameworks, Data Integration, Architectural Alignment, Software-Configuration Management, and Environment Management Teams.

·       Responsible for the development, maintenance, and support of multiple information technology systems and shared technology service groups, including XDO/XIM Frameworks as well as Rapid Delivery, Architectural Alignment, Software-Configuration Management, and Environment Management Teams.

·       Management of budgets and staff plans including hiring, compensation decision-making, termination, performance management, and contract/vendor management of staff augmentation resources.

·       Oversight of strategic alignments of technology roadmaps, solutions & delivery with enterprise goals spanning both technology and line of business product/customer segment leadership.

·       Provides technology cost/benefit analysis on adopting new technology systems against updates or maintenance on existing technologies.

·       Maintains a close working relationship with Technology Executives that includes providing direction recommendations while understanding the goals and requirements of the enterprise.


PMO / Financial Management Office Responsibilities:

·       Senior Leader responsible for multi-generational projects delivered through consecutive integrated releases.

·       Facilitation of various resource types including onshore and offshore resources within a single team in order to achieve a successful delivery.

·       Liaison between Technology Application Managers, Enterprise Architecture, and Technology Delivery Managers within the various lines of business.

·       Mentor and Trainer for various resource role types as part of onboarding within the department, including the area of Project Management methodology as adapted by the Bank of America culture.

·       Program and project level monitoring including various levels of reporting from technical delivery level to Senior Executive Management.

·       Oversight of project team creation of design documentation to ensure adherence to internal architectural guidelines, future state consideration, and strategic business plans.

·       Risk Planning including identification, mitigation, and contingency planning.

·       Financials oversight of project forecasting, billing, and reconciliation at the program and project level.

Blue Cross Blue Shield of Alabama, Systems Analyst
July 2007 - September 2010, Birmingham, Alabama, United States

Project Management Achievements:

  • Coordinator of projects directed toward strategic business and organizational objectives.
  • Subject Matter Expert on project documentation.
  • Facilitator of project cost-benefit analysis.
  • Mediator for project change management.
  • Monitor of billing, marketing, and enrollment project program.
  • Worked with clients to align business needs with strategic objectives.
  • Information Technology representative of the Change Control Board.
  • Committee Member – Eclipse Process Framework Proof of Concept Workgroup.
  • Lead Committee Member – The SDLC Change Management Workgroup.


Technical Achievements:

  • Participated and contributed in the research and analysis of legacy processor logic and methodologies.
  • Developed a test case generator to aid in testing and improve quality assurance, including an XML comparison utility to aid in the comparison of test case results.
  • Designed dynamic queries to centralize logic and improve efficiency in historical claims analysis.
  • Analysis, redesign, and implementation of the Universal Operation Rules System.
  • Conceptualized and initiated a process for assignment of HealthCare Classifications to claims history lines.
  • Engaged in design, code, and test case reviews of project assignments.
  • Implementation of process and logic handling for Change Control integration and advanced time reporting functionality in the IT request system to aid in more efficient project costs analysis.


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