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Andres Gutierrez

  

Scrum Master / Senior Agile Project Manager

Location: London


Certifications

Certified ScrumMaster

Credentials

Biography

I am a Senior Agile Project Manager / Scrum Master with extensive experience leading major global systems delivery projects (applying Agile and Scrum methodologies) predominantly, although by no means exclusively, within the international banking sector. I am currently completing a short term Agile Delivery consultancy assignment on behalf of the BBVA Bank in Madrid where I was selected by the Bank’s recently appointed Global Head of Customer Experience to put in place a clear digital strategy for improving BBVA’s customer relationship management. On her appointment earlier in 2015, Global Head of Customer Experience had quickly discerned that the transformation team of 400 within a Scaled Agile Framework (SAFE) for which she was responsible had little understanding of user problems, and that this deficiency was seriously impeding BBVA’s stated goal of becoming one of the world’s most user-centric banks. Needing not only a Spanish speaker, but also a digital expert with wide experience of managing large scale transformation projects within the global banking sector, she duly recruited me through a top London agency. This project, along with the many others I have undertaken in banking and other sectors, has now been completed to BBVA’s very specific requirements (and the satisfaction of its Directors), on time and within budget. Most importantly a review on how their internal Scrum teams can deliver products which are of value to the user, in order to fulfil the premise of being the most user centred bank in the world. The output of this work, was managing a UX / Design team that produced a backlog that was justified through user research and conceptual iteration in advance of a product increment. My deliverable to the company was a recommendation that research and design thinking should take place at portfolio level in their current SaFe process, in order to distribute work effectively to their Scrum teams. This will produce products of value to the customer. This role was most of an agile consultant role. Previous to this role I was acting as Scrum Master to various clients in the financial sector, technology sector and retail. This is where my experience of acting as Scrum Master was gained, by delivering amazing products with great teams using Scrum.

Work experience

Method , Senior Agile Project Manager
March 2015 - Present, London, London, City of, United Kingdom
A design / UX agency, I acted as Senior Agile Project manager on the below projects. First role was acting as an agile consultant, on client site for BBVA bank. • Appointed by the Bank’s newly appointed Global Head of Customer Experience and tasked, in senior advisory role, with assessing the capabilities of the 400 people working in BBVA’s digital transformation team within a Scaled Agile Framework (SAFE) and putting in place a clear strategy for Scrum teams to implement user research. Selected Project Achievements: • Tasked with reviewing the entire digital transformation process and gaining buy-in for the implementation of user research within portfolio level by showcasing a successful pilot project that incorporated user research. • Identified areas of improvements by identifying team pain points by managing internal interviews with a variety of stakeholders within the Bank. Subsequent project followed which followed were: • Digital Transformation programme of work within Reed Exhibitions; defining, managing user research and user experience definition within the programme. • Managing programme of work for McDonald’s; definition / user experience for McDonald’s loyalty programme and WiFi restaurant experience. • Client facing and management within a complex stakeholder matrix.

Brilliant Basics , Scrum Master
June 2013 - Present, London, London, City of
BB is a growing start up focused on product development, Strategy, UX and Design solutions. The main delivery during this contract position was as Scrum Master for Money Manager delivery on tablet, mobile and desktop for a major retail bank. I have also delivered the following projects / products: • Global Design System (Every digital experience globally) Design / UX – Major Bank (Tablet, Responsive, Mobile, Desktop and responsive design) • Product development: Market place analytics platform (UX, Design, front-end and back-end)

ADAM&EVE DDB (TSL DIGITAL) – Digital Production, Senior Project Manager (Contract)
September 2012 - Present, London, London, United Kingdom
Working on the Canada Tourism Committee and Exxon accounts.

LBi, Senior Project Manager
August 2010 - August 2012, London, London, United Kingdom
Type of projects: Mainly large website builds. Accounts: • Barratt Homes • GP3 Series • Microsoft • RBS • Lloyd's Banking Group (Galaxy - Digital Transformation)

Tribal DDB, Project Manager
June 2007 - August 2010, London, London, United Kingdom
Type of projects: 50/50 split between large web builds and campaign microsites. Accounts: • Volkswagen UK • Diageo: Guinness Global and Captain Morgan Global Key Summary: • Part of the 2007 Volkswagen UK web build • Platform migration of Guinness.com • Sole project manager overseeing a global account

Active Webdezign , Project Manager
September 2006 - May 2007, London, London, United Kingdom
• Project support and project management of 10 different clients. • Producing detailed proposals • Gained in depth knowledge of the project lifecycle, web technologies and Content Management Systems • Plan and monitor web build projects

 

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