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Arbor Networks, Scrum Master, Agile Coach
July 2013 - Present, Ann Arbor, MI, US
Workforce Software, Project Manager & Scrum Master
April 2012 - March 2013, Livonia, MI, US
Responsible for multiple software configuration projects, starting from requirements gathering to Go Live deployment for both Saas and non-Saas customers. Assigned to clients in varying industries. Tracked project metrics, created project plans and maintained contractual obligations. Managed customer expectations and ensured positive customer relationship. Trained and led a new team of configuration engineers to use scrum in software deployment on two projects.
April 2004 - January 2012, Mountain View, CA, US