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EQ over IQ in Agile Coaching

18 August 2014

Tamma Rajkumar Manda
Wells Fargo

The Emotional Quotient (EQ) and Intelligence Quotient (IQ) are the basic ingredients of an Agile coach. You may be brilliant in terms of knowledge, skill sets, and so on. But does that ensure that you will become a successful Agile coach?

Definitely not. You need to possess qualities that will connect you emotionally to the team and make them feel that you are an integral part of what they're doing.

So let us look at some qualities that will bring to the fore your emotional maturity:
  • Listen to the team.
  • Understand their needs.
  • Build comfort within the team.
  • Respect their ideas.
  • Support individuals as decision makers.
  • Don't quiz or provide solutions.
  • Maintain silence and let the team do all the talking.
I've heard a very good quote that goes like this: "It is interesting to note that the words 'silent' and 'listen' contain all of the same letters, just rearranged." -- Suzanne Marsh

It boils down to two important qualities/acts: "Silent" and "listen." If they are practiced, then they dramatically transform an individual into a perfect coach!

Opinions represent those of the author and not of Scrum Alliance. The sharing of member-contributed content on this site does not imply endorsement of specific Scrum methods or practices beyond those taught by Scrum Alliance Certified Trainers and Coaches.

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