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Product Project Manager at PayTel Communications
Greensboro, NC 27455
Direct personnel and resources ensuring the delivery of projects on-time and within budget. Work closely with Sales and Operations to create a road map for Pay Tel’s core products while ensuring customer’s expectations are exceeded. Proactively seek problem resolutions and solutions to enhance Pay Tel’s position within its core business objectives. Identify deficiencies making / recommending changes when required. Facilitate the creation of product documentation. Work closely with vendors to ensure vendor design and deliverables meet Pay Tel’s requirements. Assume responsibilities of the Director of Information Systems as needed.
Director of Professional Services at DPSI
Greensboro, NC 27455
October 1998-June 2008
Hands on experience with design, coding, and testing phases of software development. Assisted in establishing end-to-end infrastructure, including standard processes, tracking tools and management reports for new software releases. Personally managed and worked with high profile customers to help ensure success in implementing software. This service included audits, assessments, implementation of software, customized training, development of Standard Operations Procedure (SOP) manuals, maintenance program development, and creation of customized reports. Defined and implemented a customized database that was used to facilitate tracking of all Professional Services assignments and revenue.
Computerized Maintenance Management Systems Implementation Coordinator at Life Cycle Engineering, Inc
June 1989-June 1998
Appointed as a member of the Improved Business Practices Team established to review current practices and development of an outline for achieving ISO certification. Served as facilitator for Practice Action Teams examining practices including project planning, product development, and product production. Responsible for creation, continuous update, and implementation of changes in the Format/Style Guide. Constructed forms, documents, and spreadsheets for use as templates for all departments including accounting and administration departments. Developed methods including organizational procedures and format aides that resulted in reduced production time and rework. Development of these procedures required a thorough review and utilization of information from appropriate technical manuals, customer interface, and extensive software comprehension.
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