SANDEEP HUKKU


    Email: shukku@yahoo.com
    Phone: (847) 932 9168


Career Summary
•    Certified Agile Scrum Master with over 10 years of IT experience with 7 years as Scrum Master/ Project Manager specializing in Agile Scrum software development methodology.
•    Knowledge of IIBA and PMO, Agile Scrum Methodologies.
•    Superior interviewing skills and experience conduction JAD sessions. Experience developing BRD.
•    Strong experience in gathering Business Requirements and documenting them according to Business Requirement Specifications by employing Unified Modeling Language (UML) and Rational Unified Process (RUP) methodology.
•    Strong experience in writing Use Case Specifications, Functional Requirement Specifications (FRs), High Level Design Specifications (HLDs), Technical Requirements Specifications (TRs) and Requirements Traceability Matrices (RTMs).
•    Expert in process modeling using UML Diagrams such as Use Case Diagrams, Activity Diagrams, Business Process Models, Work Flow Diagrams, State Chart Diagrams, Data Flow Diagrams, Flow Diagrams (Business and Navigation), and Process Flows (Business and System).
•    Strong experience in performing Gap Analysis, Feasibility Analysis, Impact Analysis, Risk Analysis, Risk Management Plans, Business Process System and Cost-Benefit Analysis.
•    Helped manage change management across the entire consulting process from project conceptualization through project delivery, performing Software Development & Implementation Management in diverse business & technical environments, with demonstrated leadership ability and excellent visual, oral, and written communication skills.
•    Good understanding of Project Life Cycle, with outstanding skills in project planning, workflow, execution, control and resource balancing as well as the ability to support multiple simultaneous short-term projects. Strong working experience with MS Access, Visio & MS Project.


Technical Skills

Operating Systems    
•    Windows, Novell    
•    Win2003 XP
•    UNIX Linux
Applications     
•    MS Visio MS, Office 1994- 2007
•    Project 2000 -2003, GroupWise
•    Outlook Lotus notes
•    List Serve, Oracle 9i    
•    RUP, Agile,  Waterfall - methodologies
•    ITIL , CSE, CMMI
•    PMO methodologies,  CRM
Modeling Tools     
•    Rational suite (RUP, Rose, Requisite Pro
•    Clear Quest ClearCase)    
•    MS Office Suite,
•    Agile, MS Visio,
•    UML, MS Project,
Software Methodologies     
•    Agile , RUP , Waterfall
•    IIBA  & PMP methodologies     
•    Six sigma Processes
•    ESDm
Languages    
•    HTML SQL, JavaScript    
•    Visual Basic, Web Sphere, IIS, PL/SQL


Professional Accomplishments


Panduit, Tinley Park IL
Agile Scrum Master/ Product Owner
Panduit is a world-class developer and provider of leading-edge solutions that help customers optimize the physical infrastructure through simplification, agility, and operational efficiency.
Responsibilities:                                                                               
•    Provided guidance to the team on Scrum Values, Practices, and Rules; essential adherence to Scrum methodologies
•    Facilitated various Scrum ceremonies such as: Release Planning, Sprint Planning, Sprint Reviews, and Sprint Retrospectives
•    Facilitated daily activities such as: Stand-Up’s and Sit-Downs meetings, updates to Burn-Down spreadsheets and charts, Backlog reviews, as well as impromptu meetings as needed
•    Removed impediments reported by the team, which could require cross-team collaboration and or escalation, possibly up to executive management
•    Facilitated a good Scrum environment, conditioning and empowering the team to be self-managed
•    Communicated and works directly with the client Product Owner to consistently maintain the Product Backlog, handle changes both to the product backlog as well as changes to the executing sprint
•    Created and maintained risk and issue logs, including working with appropriate parties to create mitigation and corrective action plans with communication to the team, product owner, and executive management
•    Maintained and publish Scrum metrics (e.g. velocity and burn-down), including an MS Project Schedule
•    Acted as a Scrum Master for various teams of 10-15 working in a cross-functional environment and matrixed organization, along with 3rd party Vendors.
•    Lead sprint planning based on assigned release backlog and has firm understanding of Agile values and principles and the scrum framework
•    Lead daily scrum, identify and remove barriers for the sprint team that may impede successful completion of the project.
•    Coordinated and organized sprint team backlog and future release roadmap based on key dependencies and logical sequence of code development
•    Managed code implementation, from development thru deployment.


Valassis, Livonia MI
Valassis is one of the nation's leading media and marketing services companies. PM/BA was tasked to gather requirements and develop use cases., test cases and BRD for development of Coupon to card website called redplum.com
Responsibilities:                                                                                   June 2009 – July 2011.
•    Assisted team with making appropriate commitments through story selection, task definition
•    Drive sprint planning and estimation
•    Organized and facilitate project planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
•    Tracked and communicate team velocity and sprint/release progress
•    Worked with a cross-functional team including Engineering, System Test, Product Management, Operations, and Quality
•    Standardized Scrum practices across multiple Agile teams; Communicated key performance information to the wider organization; Mentored team members on Agile principles and responsibilities
•    Deployed and utilize appropriate tools and techniques to manage multi-site teams.
•    Participated proactively in developing and maintaining team standards, tools, and best practices
•    Identified and remove impediments, prevent distractions that interfere with the ability of the team to deliver the sprint goal
•    Facilitated discussion and conflict resolution. Empowered the team to self-organize. Ensured the team strives to make each increment of functionality potentially shippable
•    Developed Use case, Business Rule catalog and wire frame mockups and facilitated solution-envisioning sessions. Developed UML diagrams to depict software visual models
•    Gathered requirements and developed BRD documents, Use cases and then test cases for developers.
•    Performed end to end UI testing and certified the product to be deployed to production.
•    Met with External Business Partners like Inmar, Meijer, Kroger and P&G to negotiate their coupons to be issues on the redplum.com.
•    Helped create mockup and flow design diagrams to improve processes.
•    Identified, classified, and designed the functionality and flow of information that comprise an effective user interface through use cases.  Developed BRD as required in the project.
•    Assessed the impact of planned development on existing systems, identifying risks and roadblocks by hosting meeting between Business stake holders and architect.

Environment: Outlook, Office Communicator, Share Point Server, Team foundation Server, Agile, Windows 2003/XP, MS Project MS Visio & MS Office.


Nationwide Insurance, Dublin OH     
Project Manager, Business Analyst
Nationwide Insurance is a leading Insurance, Investment & Pensions company. PM/BA is tasked to gather requirements and develop documents with use cases, user stories and Agile task cards.  
Responsibilities:                                 June 2008 – May 2009                            
•    Acted as an agile requirements Analyst/ Business Analyst bridging the gap between Business and IT.
•    Gathered requirements and translated them into technical specs for the developers.
•    Provided Data analytics to the team by researching data manipulation, data integrity, data repositories.
•    Helped create mockup and flow design diagrams to improve processes.
•    Helped ensure all aspects of an application's requirements meet the needs of the end user.
•    Identified, classified, and designed the functionality and flow of information that comprise an effective user interface through use cases.  Developed BRD as required in the project.
•    Developed Use case, Business Rule catalog and wireframe mockups and facilitated solution-envisioning sessions. Developed UML diagrams to depict software visual models
•    Assessed the impact of planned development on existing systems, identifying risks and roadblocks by hosting meeting between Business stake holders and architect.
•    Developed RTM – requirements Traceability Matrices to ensure use cases fulfilled all requirements.  
•    Provided Data analytics by identifying BI markers and triggers in the database.
•    Created mockups, prototypes and wire-frames that conform to best practice information architecture and user interface design.  
•    Managed requirements throughout the entire product development process.
•    Maintained high-level project schedule, facilitated and managed scope, procure necessary resources, managed change, identified users and stakeholders, and communicated project information to release management.
•    Monitored and maintained the project after initial release, prioritized defects, measured and support client service impact.
•    Measured and tracked product performance metrics and scheduled product enhancements.
•    Elicited and documented Requirements during Requirement gathering discussions with Stake holders – Business Leads and SMEs.
•    Conducted requirements gathering sessions with Subject Matter Experts to obtain domain level information.
•    Lead requirement gathering discussions and helped UE update Wireframes to create requirements package.
•    Analyzed requirements to ensure that the requirements adhere to the scope of the project.
•    Performed Gap Analysis between present and new functionality for PAS website and documented changes.
•    Documented requirements and updated Use cases after sessions accordingly and sent updates out to business to validate changes.
•    Monitored scope creep and ensure that requirements stay within the Project domain.
•    Coordinated efforts with Architect to ensure data dictionary was updated accordingly.
•    Gathered business rules for requirements and helped update Business Rules repository.  
•    Help update Actor Matrix to ensure all actors interactions were documented.
•    Performed sync up with the Business Leads and Technical lead to ensure requirements are valid.
•    Attend agile story tasking sessions and helped assigning points to stories.

Environment: Lotus Notes same time, Lotus Notes, Rational Suite (RUP, UML with Rational Rose, Rational Requisite Pro, Rational robot), Remedy, Waterfall, Windows 2003/XP, MS Project MS Visio & MS Office.


AT&T/GM, Southfield   MI    January 2007 to June 2008

Business Analyst/ Process Engineer
The Telecommunication giant contracted with GM to provide Telecom services to GM sites all over the world. BA was responsible for managing SOW as per SDP-21 methodologies and format the deliverables in accordance with ITIL methodologies. Inform and train AT&T staff to support the TIM structure for GM.
Responsibilities:
•    Gathered requirement, conducted interviews, and created documents.
•    Worked with the DA group to identify BI markers on the database to help make better business decisions and help verify or disprove existing models or theories.
•    Conducted interviews and JAD sessions with stake holders to elicit requirements.
•    Performed Cost Benefit Financial Analysis for effort estimates.
•    Supported IT operations, Change Management and Configuration Management.
•    Developed Policy and Procedure guide for Incident and Problem Management in accordance with AT&T methodologies from the Statement derived under GM GSC37 contract.
•    Managed group of ten Incident & Problem Managers.
•    Worked with the network integration team TIM (Telecommunication Integration Management) AT&T group.
•    Defined the maintenance of Global Due Diligence Processes between GM and AT&T.  
•    Gathered Functional Process Documentation from AT&T Partners and Client.
•    Supported AT&T /GM new Processes in TIM transition. Assisted with Definition of End State Processes.
•    Analyzed harmonized and reworked the processes gathered from AT&T partners.
•    Integrated Partner Processes into End State Processes
•    Identified AT&T’s role with in the GM-GSC-37 project, and driving deliverables to completion.
•    Worked with IBM-IIM/OM to drive TIM.
•    Created Root Cause Analysis and Corrective Actions documents.
•    Attended GM-IBM phone calls and presented, open problems and spoke to the resolution process.
•    Compiled reports from Performing Suppliers and followed up with Performing Suppliers for corrective action.
•    Experienced in all ITIL methodologies and practices
•    Attended corrective action meetings with GM officials and reported back to Performing Suppliers with updates.
Environment: AIM, Outlook, Rational Suite (RUP, UML with Rational Rose, Rational Requisite Pro, Rational robot), Waterfall, Windows 2003/XP, MS Project MS Visio & MS Office.


Ford Credit, Southfield, MI    November 2005 to December 2006    
Business Analyst
The Ford Financial Institution needs 24/7 availability. BA was responsible to gather requirements for Auto loan website and help manage Ford infrastructure and write advisories after the incidents. BA helped gather requirements and develop use cases for the Auto loan calculator feature for Ford.com.

Responsibilities:
•    Gathered requirement, conducted interviews, and created documents.
•    Acted as a SME for business rules and processes.
•    Provided Support to Business End users.
•    Helped gather requirements for Autoloan calculator on Ford.com
•    Worked with Banking institutions and their regulations to drive requirements.  
•    Created Proof of Concept and software installation documentations.
•    Worked with Vendor and customized software installation parties.
•    Attended software updates and scheduling meeting with IBM, Microsoft and Dell
•    Updated software patches and attended meeting for Patch management in Microsoft and UNIX environment.
•    Helped developers migrate IIS websites from Win 2000 to Win2003 server, Helped troubleshoot issues with IIS5 & IIS6 on windows servers.
•    Conducted interviews and JAD sessions with stake holders to elicit requirements.
•    Performed Cost Benefit Financial Analysis for effort estimates.
•    Wrote Advisories on issues affecting many users
•    Managed Critical Situations and Disaster recoveries issue
•    Prepared Production Status report that depicts IT incidents for Management
•    Conducted internal audits for all IT members
•    Managed site outages and work with different group to resolve issues.
•    Monitored different applications, routers and servers for activities
•    Worked with server, applications and network group on changes implemented.
•    Monitored helps desk calls and watch for any pattern of calls that depicts a system is down.
•    Paged groups in case of outages pass on information to other groups.
•    Opened phone lines and preside on phone meeting to brainstorm resolution on different outages
Environment: Messenger, Lotus Notes, Rational Suite (RUP, UML with Rational Rose, Rational Requisite Pro, Rational robot), Remedy, Waterfall, Windows 2003/XP, MS Project MS Visio & MS Office.

Toyota Motors, Ann Arbor MI    March 2004 to November 2005   
Systems Analyst
Toyota Technical Center house design engineers working with CATIA and CAD applications. I provided Windows CAD and UNIX support to users
Responsibilities:
•    Acted as level 2 & 3 network support for Windows and Application Support.  
•    Worked with GroupWise, Novell Systems and Active Directory,
•    Administered IIS, Exchange server and other Back Office servers.
•    Troubleshoot network LAN/WAN, TCP/IP, DNS & DHCP issues.
•    Investigated new technologies, hardware and software packages to improve system performance, stability and systems administration procedures.
•    Performed system administration, installation, problem isolation, and resolution on Windows systems
•    Coordinated complex software installations processes and provide support.
•    Collected and analyzed system and network statistics to aid in debugging any problems and performance issues within the systems using software like.
•    Monitored disk utilization and I/O performance to help prevent system bottlenecks.
•    Installed and mastered new software packages.
•    Helped support Network, or Data Center environment.
•    Worked with internal and external clients in resolving IT issues.
•    Worked with Mainframe, TSO, CICS, and SERVICECENTER.
•    Helped troubleshoot/resolve client problems with PC hardware and software.
•    Helped with dispatching and managing vendor work processes for printers and servers.
•    Carried 24X7 pager and supported Incident and Request Management.
•    Tracked  Incidents and Problems with Tracking software (Remedy, Peregrine)
•    Worked with Knowledge Management software.
GM-ONSTAR, Troy MI    January 1998 to March 2004    
Subscribe team IT Analyst
Responsibilities: Provided phone and desk site IT support to ONSTAR call center group.
•    Supported GM user accounts on NT and Outlook domain  
•    Worked with Remedy and ARS ticketing system
•    Resolved Win 9X, NT and 2000 issues.
•    Resolved network issues in Windows, Novell and UNIX environment.
•    Installed Windows OS on PCs and created user accounts.
•    Updated OS patches installed new software updates.
•    Helped support Call center accounts
•    Provided 2nd and 3rd lever help desk support to users
•    Provided PC Network, OS and hardware technical support.

Education

Bachelor of Science & Management Information Systems
Wayne State University, Detroit MI – 1999 – 2002

Masters of Business Administration, Project Management
Walsh College, Troy MI (in progress)

IT Trainings
- Business Analysis
- Project Management
- Scrum Master certified (Member: 000079272)

Visa Status: US citizen

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