Product Manager at Trinicom  
Privately Held ; Computer Software industry
April 2009 – Present  ( 9 months)
Trinicom is a leading software provider in the field of web selfservice, e-mail response management, live chat, chatbots, hypersearch, call management and letter-, fax- and desk contact. Trinicom focuses primarily on the development, implementation and support of its core product: Trinicom 5 (T5™). This web based standard application can be entirely focused on the customer contact process of an organization, and ensures that the most important customer contacts can be handled quickly and uniformly out of one central knowledge base. Trinicom also offers customers a multi channel approach to optimise their contact center which focuses on improving service delivery through the internet, e-mail, live chat and telephone and reduce service costs. Trinicom can count leading national and international organizations among its clients, including Agis Health Insurance, Albert Heijn, AlbumPrinter, Arke, Cendris, Cheaptickets.nl, Rabobank, Telfort, Univé, University of Utrecht and Vrij Uit.

Project Manager at Trinicom
Privately Held ; Computer Software industry
August 2005 – March 2009   

Project Manager at Em@ilco.nl B.V.  
Public Company ; 11-50 employees ; Computer Software industry
May 2000 – July 2005  \

Universiteit Twente
ir, Technische Bedrijfskunde  (Business Administration)
August 1990 – March 2000

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