Christina Wheeler

MBA, PMP, CSM

http://www.linkedin.com/in/christinahwheeler

PROFESSIONAL SUMMARY

Innovative project manager for emerging software and hardware technology with over 15 years of experience managing launches. Strengths in groundbreaking projects with on-time and early deliverables. Progressive manager thriving in a constantly changing work environment. Creative problem solver, influencing team members and following through to tie up loose ends. Expertise in saving companies money by conserving time, cost, and resources while maintaining quality.

Project Management Tools

Microsoft Project 2010, Microsoft Visio 2010, Microsoft Office 2010 (Word, Excel, PowerPoint), Microsoft Sharepoint, waterfall and agile methodologies, wikis, blogs

Platforms/Servers

Microsoft Windows, thin-client, client-server

Software                       

Enterprise Web Applications, Web Services, Database (web, SQL), Data Backup and Restore, eDiscovery, Email and File Archiving, Customer Relationship Management (Siebel)

PROFESSIONAL EXPERIENCE

Aclara Software, Wellesley, MA                                                                                                                                     Apr 2011-Present

Project Manager

Manage external software and hardware projects in the Professional Services group across multiple Aclara lines of business. Manage client milestones and deliverables.  Manage partner milestones and deliverables.  Manage engineering milestones and deliverables.  Create and maintain statements of work, project plans, schedules, budgets, issues, risks, critical paths, gap assessments, status, action items, and client management reports.  Update and implement technical configuration workbooks.

Iron Mountain Digital, Southborough, MA                                                                                                                     Jan 2006-Nov 2010

Senior Project Manager (Nov 2007- Nov 2010)

Managed internal software and hardware projects in the Service Delivery group during the Software Development Lifecycle across Client Services, Professional Services, Operations, Technical Support, and Technical Documentation. Managed partner milestones and deliverables. Created and maintained project plans, schedules, issues, risks, critical paths, gap assessments, status, action items, and partner management reports.

Project Manager (Jan 2006-Oct 2007)

Managed external software and hardware projects in the Service Delivery group for Client Services. Managed client milestones and deliverables. Created project plans, client management reports, and action items issues lists.

Chordiant Software, Manchester, NH                                                                                                                                          2004-2006

Senior Solutions Designer/Business Analyst

Led Engineering Product Team, User Interface Designer, Data Architect, Developer, QA Engineer, and Technical Writer through conversion of waterfall to agile methodology. Software projects included credit card disputes and fraud, and teller transactions.

• Created and updated design and operational functional specifications, technical product manuals, bug tracking lists, future releases and enhancements plans.
• Provided financial services subject matter expertise for Product Design Teams.
• Developed branch bank persona documents for User Interface Designers.

FOUNDATIONAL PROJECT MANAGEMENT EXPERIENCE

Consulting Business Analyst         AIG

Business Systems Analyst III         Fleet National Bank

Customer Support Analyst III        NCR Corporation

EDUCATION

M.B.A. Business Administration, Suffolk University, Boston, MA

B.A. Psychology, University of Connecticut, Storrs, CT

Phi Beta Kappa, Summa Cum Laude

Certified ScrumMaster (CSM) Nov 2009            

Project Management Professional (PMP) Oct 2007                          

PROFESSIONAL ORGANIZATIONS

Project Management Institute (PMI), Member

Scrum Alliance, Member

Toastmasters International, Member, received Competent Communicator Award

AWARDS

• Iron Mountain Digital Total Customer Satisfaction Trailblazer Award
• Iron Mountain Digital Employee of the Quarter Award (2)
• Fleet Bank Excellence Award

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