Senior Manager of Quality Metrics & Analysis at Alcatel USA (formerly DSC Communications Corporation)
Plano, TX 75075
United States
August 1987-October 1998
Senior Manager of Quality Metrics and Analysis:
• Overall coordination and implementation of a corporate metrics program including software,
hardware and system metrics to meet the needs of both internal and external customers (e.g., Re
gional Bell Operating Companies, Bellcore, Motorola, Sprint, DDI).
• Interfacing with external customers, software management, engineering and quality personnel to
define their information needs, select and implement metrics that meet those needs including
metrics necessary to obtain CSQP Eligibility and ISO 9000 Registration.
• Working with internal customers to analyze and interpret measurement results and implement
process improvement solutions.
• Acting as an agent for change working with the software and quality communities to facilitate the
implementation and expansion of the use of metrics and measurement throughout the corporation.
• Producing standardized metric reports (e.g., in process metrics, RQMS GR-929-CORE, NESAC,
Customer Report Cards), ad-hoc reports and data queries utilizing Oracle SQLPLUS, VAX Datatrieve
and command files, UNIX scripts, and Microsoft Word, Excel, and Access.
• Coordinating with other organizations in developing needed data capture tools and techniques and
insuring the integrity of the data collected.
• Interfacing with other Software Quality and Metrics professionals in the industry to help
establish standards and influence industry best practices (e.g., QuEST Forum TL9000 Software
Metrics Working Group, Industry Interaction for RQMS GR-929-CORE, PQ Score Scoring, IPQM 1315
review, ASQ CSQE Certification).
Software Process Engineer:
• Working with other members of DSC's technical staff and software engineering upper management to
define corporate wide software development processes to improve the quality and reliability of
our software products.
• Researching software engineering, process and quality best practices.
• Writing corporate policies, procedures and guideline documents.
• Participating in Bellcore Audits and Technical Analysis process.
• Coordinating the corporate software process over-site committee.
Quality Action Team (QAT) Facilitator trained by ODI:
• Establishing, implementing and coordinating QATs.
• Training team members in innovative problem solving methodologies.
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