Joseph is a Senior Business Analyst and an MBA-educated professional with experience in Customer Relationship Management, Human Resources, Information Technology, Operations Management, Consulting and Project Management. 

He is a Salesforce.com Certified Sales Cloud and Service Cloud Consultant, Certified Force.com Developer and Administrator and Certified Scrum Master, with combined 8 years of experience in ERP and Cloud implementation/application management, process management, and HR Operations services delivery. 

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