Staff Analyst at Seagate Technology
Longmont, CO 80503
United States
June 1991-Present
Perform multiple roles in the Customer Relationship Management (CRM) IT group as Applications Developer, System Analyst, Technical
Writer, Subject Matter Expert, and Trainer. Performed the following functions:
- Defined problems by gathering information
- Analyzed:
- Business customer requests (needs and desires)
- Current business and IT processes including gaps and defects
- Kempner-Tragoe analysis of Commission System vendors
- Made technical recommendations
- Designed user interfaces
- Built:
- Online and batch applications according to requirements and design documents that met the end user’s required
interfaces, performance, functionality and security specifications
- Tested:
- For maximum reliability, speed, scalability, and Sarbanes-Oxley compliance
- Created test cases and logged results in hp Quality Center
- Provided training to end users on CRM computer applications
- Provided implementation support
- Supported CRM applications 24x7x365 as assigned and required
Specialties
Programming Languages/Technologies: Unix, Java, SQL, Oracle, JavaScript, HTML, XML, Ingres, VMS DCL, FMS, CMS, and MMS, Fortran, Cobol
Applications: Salesforce.com, MSOffice Suite, hp Quality Center, Toad, SQL Plus, AppWorx, Informatica, jDeveloper, FTP & Secure FTP, Ant, Microsoft Visual SourceSafe, AllFusion Harvest, Remedy Action Request System
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